Joining Razer will place you on a general mission to revolutionize the way the world games.Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents.Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.Job Responsibilities:- Responsibilities- Manage IT assets, software licenses, maintenance and inventory list accuracy.
-- Support deployment & configuration of the system (Laptop, desktop, Mac OS)-- Coordinate with the Singapore HQ on IT policies, system updates, and global initiatives.
-- Train staff on new systems or software as required.-- Maintain documentation of all hardware, software, and network configurations.
-- Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
-- Support in Ad-hoc Global IT project deployment as per HQ direction (migration, setting up new anti-virus software, change of equipment,



server patching etc)-- Troubleshooting and rectification of helpdesk tickets from start to resolve.-- Offer technical support to company staff and troubleshoot computer problems-- Remediate and patch vulnerabilities of all approved endpoints.-- Provide remote support for staff in other locations, especially in Singapore HQ.
-- Onsite support and liaison with HQ network team on all network related devices including firewalls, switches and access points etc.
**Requirements**:- Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
-- Good working knowledge in Microsoft Technologies (Windows *****, Office 365, SharePoint, Office Suite)-- Fluency in English and Vietnamese to facilitate effective communication with the Singapore HQ and local staff.Knowledge of cybersecurity principles and practices.
-- Familiarity with cloud platforms like AWS and Azure.-- Willing to learn and independent.
-- Basic Network knowledge.-- Basic Server setup knowledge.
-- Able to work under pressure.-- Strong analytical and problem-solving skillsEducation & Experience- IT certifications (like CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate) would be a plus.
-- Experience working in a multicultural or international setting.-- Experience in managing relationships with vendors and contractors.
-- Minimum 1-2 years of relevant working experience.Pre-Requisites:Are you game?

📌 It Helpdesk Specialist (Chihuahua)
🏢 Razer USA
📍 Chihuahua