Job Summary:The Audit Support Supervisor's primary focus is to manage the support of carrier invoice audit resolution.This role is responsible for managing audit/partner audit associates that execute various audit and administrative tasks needed to complete the carrier invoice audit process.
**Duties and responsibilities**:- View and maintain select queues to ensure that invoices are being completed in an accurate and timely manner- Uses research skills to troubleshoot customer invoice problems early and mitigate risk by proactively acting, sometimes with limited information or direction- Provide training, direction and problem resolution associated with invoicing and disputes- Establish and maintain carrier, customer and internal cross departmental relationships- Communicates with leadership on team success,
opportunities and provides guidance to management to continuously develop more efficient processes- Manage team HR related tasks (timecards, PTO, reviews, disciplinary actions etc.)- Other duties may be assigned as needed.
**Qualifications**:- High school diploma or equivalent required- Resumes must be submitted in English- Bi-lingual English/Spanish- LTL logistics experience required- Previous Billing, Audit or Customer Service experience required- Previous managerial experience required- Must be detail-oriented- Must have excellent communication skills, written and verbal- Knowledge of database software; internet software; TMS and Microsoft Office Suite- Ability to calculate figures and amounts such as proportions, percentages, area, volume and density- Ability to deal with problems involving several concrete variables in standardized situations