**International company looking for talent to join our team!
**American company dedicated to financing, buying, and selling used cars, with its main office based in Dallas, Texas.The **Team Leader BDC** will work in close collaboration with the **Lead Generation Manager** to ensure high-quality service is consistently delivered to potential and existing customers.This role is responsible for overseeing lead performance, monitoring call quality, and ensuring timely and effective follow-ups on all unsold opportunities.
**Key Responsibilities**- Hire, onboard, and train new agents.
- Oversee schedules, workload, and team performance.
- Monitor calls, leads, appointments, and reports to ensure KPIs are met.
- Maintain and verify daily and weekly reports (appointments, WFH, performance).
- Follow up on digital leads (Facebook, WhatsApp, internal).
- Ensure agents meet goals in attendance, performance, and conduct.




- Provide coaching and support to team members.
- Communicate issues to the Lead Generation Manager.
- Review call quality and ensure excellent service.
- Support turnover calls and assist in closing appointments.
- Take on additional duties as needed to support team success.Tipo de puesto: Tiempo completoSueldo: $27,****** - $30,****** al mesBeneficios:- Protegido de gastos médicos- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaEscolaridad:- Bachillerato terminado (Obligatorio)Experiência:- Call Centers: 2 años (Deseable)- Team Leader: 2 años (Deseable)Idioma:- Advanced English (Obligatorio)Lugar de trabajo: Empleo presencialFecha de inicio prevista: 05/05/2025

📌 Team Leader (Tijuana)
🏢 Intugo
📍 Tijuana