Eaton's Corporate Sector division is currently seeking a IT Business Analyst & ServiceNow.
What you'll do:
The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog.
They work with the product owner to prioritize epics and stories that ultimately feed into a product roadmap.
Their understanding of what should be built is derived from working with stakeholders to gain an in-depth understanding of critical application requirements.
The Business Analyst is also the primary point of contact for the engineering team to gain user story clarification and direction.
They act as a liaison between engineering and the business.
They have a deep understanding of the acceptance criteria for user stories and have influence on how a solution should be designed to meet the requirements.
The Process Owner ensures the effectiveness and efficiency of IT Process(es) within an organization; Produces Process Documentation and Training materials; Delivers regular training and coaching; Strives for industry best practices as the basis for the Process; Gathers, understands, and implements efficiency and improvement opportunities via Benchmarking and Customer & Stakeholder Engagement; Regularly reviews Metrics and Trending to ensure health of the Process; and acts as the first point of contact for the Process area.
Job Responsibilities
Gain a deep understanding of what the business outcome is that is looking to be accomplished.
Ability to clearly articulate this vision to the IT team and gain buy in.
Support the Product Owner team in decomposition of epics into features and user stories
Support the Product Owner team in prioritization of the product backlog
Support estimation of epics, features, technical enablers, and user stories
Ensure the readiness of user stories with clear definitions of ready criteria (DoR)
Support issue resolution within the product
Verify and validate user stories and solutions
Clarify user stories and business questions raised by the team
Work with key stakeholders to identify, understand, and help innovate solutions that will meet their needs.




Identify and document test scenarios and test data by working closely with the Test team
Act as liaison between business stakeholders and the technical team ensuring user story completeness
Analyze data models to deliver logical conclusions
Work with business stakeholders to define the data required for product operation
Designs and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needs
Communicates goals for Process increments and releases
Manages partnership with Process users, stakeholders, and customers
Owns support issue resolution on a Process level
Develops and maintains Process' Test Plans, and is responsible for ensuring proper Testing of the Processes is completed
Functional expert in areas related to the Product
Evangelist for the Processes throughout the enterprise and ensures proper usage
Works closely with business stakeholders, understands their priorities, defines business outcomes and KPIs for the Processes in collaboration with key stakeholders
Qualifications:
Education level required: Bachelor's degree in IT or related (Must)
Years and area of experience required: 5+ years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
3+ years of experience working with ServiceNow
Being proficient in inventing processes or systems needed to implement changes
Understanding of tools used to analyze data models to deliver logical conclusions
Competence in writing reports and making presentations to highlight the effect of changes made
Understanding of testing software tools




Awareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings.
Understanding of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management.
A deep understanding of the Process(es), including knowledge of the Process flow, inputs, outputs, and associated activities
Problem-Solving Abilities - Process Owners should be adept at identifying issues, analyzing root causes, and implementing corrective actions.
Deep understanding of user, stakeholder, & customers needs
Process roadmap creation and vision articulation
Fully bilingual
Soft skills:
Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes
Familiarity with design thinking methodologies
Ability to influence product roadmaps
The ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements
Data orientation and ability to make data-based decisions
Comfortable working directly with business leaders, external customers, and engineers
Proven ability to drive change across organizational boundaries
Experience working with diverse, general cultures, organizations and teams
Passion for Process area and customer experience
Customer & stakeholder engagement and communications skills
All positions may require participation in video and in-person interviews as part of the hiring process.
All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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📌 It Business Analyst & Process Owner Servicenow (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro