**Responsibilities**:- Collection, analysis and change recommendations of configuration information- Collection and analysis of customer network information- Collection and analysis of packet trace information- Recommend actions based on analysis- Customer education, deliver knowledge transfer like webinar or workshops- Software recommendation, conduct bug scrubs reports- Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report- Develop best practice deployment and troubleshooting methodology documentation- Follow up technical cases and manage the right expectation until the closure of the cases- Conduct weekly status conference calls with customers to report status of open issues and projects- Conduct quarterly reports for your managed accounts- Analysis of support request,



completion of requests for information and documentationWill exercise independent judgment in methods, techniques and evaluation criteria for obtaining results**Job Skills Required**- Minimum of five years relevant professional experience preferably in the network industry- Strong network security and routing experiences- Exceptional customer service orientation and strong communications skills- Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications- Proficient with MS Word, PowerPoint, and Excel- Scripting and Windows server app experience- Willing to travel

📌 Technical Account Mgr (Xico)
🏢 Fortinet
📍 Xico