**Position Summary**This role combines:- **High-touch wine sales**:- **Customer relationship management**:- **Sales process ownership and improvement**You will not just respond to customers—you will **proactively generate revenue and build a repeat client base**.
**Core Responsibilities1.Revenue Generation (Primary)**- Convert inbound leads into larger orders- Upsell and cross-sell into higher-value wines- Drive repeat purchases and increase lifetime value**2.CRM Ownership & Client Intelligence**- Maintain detailed CRM notes on:- Taste preferences- Purchase history- Price sensitivity- Special occasions / triggers- Use CRM data to personalize outreach and recommendations- Build and manage a portfolio of repeat buyers**3.Phone-Based Sales Excellence**- Confidently engage customers on the phone daily- Guide conversations toward larger, better purchases- Build trust quickly and position yourself as a wine advisor**4.Sales Process & Team Contribution**- Bring structure and discipline to the sales process- Help improve scripts, follow-ups, and workflows- Potential to mentor or help lead future sales hires**Required Qualifications**- **3+ years of sales or sales management experience**:- **College degree required**:- **Fluent / near-native English (non-negotiable)**:- Based in **Baja California** (Tijuana / Ensenada preferred)- Ability to **travel to San Diego periodically**:- Proven ability to:- Close sales- Build relationships- Manage a pipeline and CRM- Loves being on the phone and talking to clients- Thinks in terms of **revenue, not tasks**:- Naturally curious about customer preferences- Organized and disciplined with CRM usage- Comfortable making proactive outbound contact- Passionate about wine (or highly motivated to learn quickly)**Preferred Experience**- Wine, luxury goods, or hospitality sales- Experience with:- Shopify- Gorgias- CRM tools (HubSpot, Salesforce, etc.)**Compensation**- Competitive base salary (Baja market)- **Performance-based bonuses tied to revenue**:- Clear upside for top performers**KPIs (What Success Looks Like)**- Monthly revenue generated- Average order value (AOV)- Repeat purchase rate- CRM completeness and usage quality- Conversion rate from outreach**Cultural Expectations**- Proactive and accountable- Commercially driven- Detail-oriented- Positive, professional, and solution-focused**Important Note**We already have strong customer service.This role exists to **increase revenue per customer and drive repeat business**.
Pay: $20,****** - $35,****** per monthApplication Question(s):- Describe a time you increased revenue from an existing customer base.What did you do specifically?
- How would you use a CRM to increase repeat purchases in a wine business?
- Walk us through how you would turn a $150 order into a $400+ order.
- What do great salespeople do differently on the phone?
Work Location: In person