AtRapido Solutions Group , we connect fast-growing U. S. companies with top integral talent.FromGuadalajaraandLeón , we create career opportunities that bridge Mexico and the U. S. logistics industry.We valuediversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally.
Our goal is to bethe best place to work , offering wellbeing programs, social initiatives, and real career growth.
$500 MXN punctuality bonusExtra shift bonuses for evenings or weekendsBe the Voice of Our Operations!
Join ourCustomer Service & Operations Teamand help keep our logistics network moving.
You'll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.Whether it's solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.What You'll Do
Respond to customer inquiries viaphone, email, or chatCoordinatepickups, deliveries, and schedulesTrack & trace shipments,



providingreal-time updatesResolve issues withcarriers and operations teamsMaintainservice documentation and compliance reportsExcellentverbal and written communicationin English (B2 level)Strongproblem-solving and conflict-resolutionabilitiesAbility tomultitaskand manage priorities effectivelyCustomer-focused mindsetand positive attitudeCalm and professional under pressureOpportunity to grow within thelogistics and customer service industryDynamic, bilingual, and multicultural work environmentCompetitive salary + bonusesfor evening and weekend shiftsOngoingtraining and career development⚙️Qualifications
Experience in logistics or related customer service roles is preferred.Proficiency in Spanish and English, with strong written and verbal skills.Prior exposure to customer support platforms (CRM) is a plus.Self‐motivation, adaptability, and a passion for teamwork.Benefits
Health and dental insurance, 401(k) matching, paid time off, and employee assistance program.Career advancement support and structured training paths.

📌 Customer Service & Operations Rep (León)
🏢 Rapido Solutions Group
📍 León