OverviewThe firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
POSITION: Customer Support Back-Office Officer
INDUSTRY: Logistic Company
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
BENEFITS:
HMO
13th Month PayJob RequirementsBachelor's degree holder
With at least 1-2 years of experience as a Customer Service Staff
Can attend face to face interview
Can start as soon as possibleJob ResponsibilitiesHandles daily back-office customer service operations, responding to client inquiries via email and phone
Ensures all customer requests are addressed in a timely, accurate, and professional manner
Provides support to team members by sharing product knowledge, best practices,
and process guidance
Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolutionWorking LocationLaguna Technopark Gate 1, City of Santa Rosa.
City of Santa Rosa, Laguna, PhilippinesIf the position requires you to work overseas, please be vigilant and beware of fraud.If you encounter an employer who has the following actions during your job search, please report it immediately
withholds your ID,
requires you to provide a guarantee or collects property,