Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)Location: Remote (EST time)Duration: Long termOverview The Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft).
This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with Gx P and industry standards.
Key Responsibilit- ies Lead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, Compliance Wire, and Agile L
- oft Translate business requirements into scalable configuration solutions supporti ng commercial, field medical, MLR review, QA, and patient services workfl
- ows Configure objects, workflows, validation rules, security models, and integrations within regulated environme
- nts Partner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizat
- ion Ensure compliance wi th Gx P, 21 CFR Part 11, and data governance standa
- rds Suppo rt release management, deployments, and environment coordinat ion across dev/test/p
- rod Perform impact assessments and root cause analysis for production issues and system chan
- ges Collaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream report
- ing Develop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ suppo
- rt)Mentor junior resources and contribute to best practices within managed services delivery models




Required Qualificat- ions6+ years of experience in life sciences systems configuration or CRM/platform administra
- tion Hands-on expertise w ith Salesforce and/or Veeva (CRM, Vault, Promo Mats, Med Co
- mms)Experience support ing regulated environments (Gx P, validation, audit readin
- ess)Strong knowledge of configuration best practices (no/low-c ode) vs. customiza
- tion Experience w ith MLR processes and workflows, commercial operations, or patient services sys
- tems Familiarity w ith integration patterns (APIs, middlew are) and data f
- lows Proven ability to work in onshore/nearshore delivery models and client-facing environments
Preferred Qualifica- tions Salesforce certifications (Admin, Advanced Admin, Platform App Builder) or Veeva certifica
- tions Experience with Compliance Wire, Agile Loft, or similar QA/training plat
- forms Exposur e to data platforms (Snowflake, Databricks) and reporting tools (Power BI, Tab
- leau)Knowledg e of Agile/Scrum delivery models and Dev Ops
- tools Prior experience in a consulting or managed serv icesrole
Key- Skills Platform configuration & administ
- ration Understanding of the different stakeholders in a life science organization, and the ability to communicate with each in c
- ontext Requirements translation & solution
- design Regulatory compliance (Gx P, 21 CFR Pa
- rt 11)Stakeholder enga
- gement Release & change mana
- gement Issue troubleshooting & root cause analysis
Wor- k Model Onshore/Nearshore d elivery with close alignment to US-based stake
- holders Participation in overlapping time zones (EST/CST pre
- ferred)Hybrid or remote depending on client eng

📌 Crm Configuration (Veeva/Salesforce - Life Sciences) (Xico)
🏢 InfiCare Staffing
📍 Xico