Turnitin is seeking a Technical Support Representative, Tier 2, to join our remote-first team.
You will triage escalations, coordinate with Tier 3, and provide detailed bug repro steps for our Turnitin Assessment products.
The role emphasizes customer-centric support across Windows, Mac, and Saa S environments, with collaboration across Product, Support, and Quality teams.
You will work to ensure seamless incidents, high ticket quality, and proactive customer communication while growing your