We are seeking a Service Now SAM Pro Implementation Lead to join our team.
In this role, you will lead the LATAM Service Now SAM Pro implementations - combining strong technical expertise with leadership and client‐facing skills.
You will also collaborate with our sales and technical teams in pre‐sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including Open i T's License Analyzer.
This position is adecuado for someone with extensive experience in Service Now SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.
Key Duties and Responsibilities Lead the implementation, integration, and optimization of Service Now SAM Pro and HAM modules, ensuring compliance, efficiency, and alignment with ITAM/ITSM best practices.
Help with the integration of Servicenow SAM Pro and License Analyzer using the Open i T connector.
Manage the end‐to‐end implementation lifecycle - from requirements gathering and configuration to testing, deployment, and post‐implementation support.
Participate in pre‐sales engagements by providing technical consultations, scoping solutions, and delivering product demonstrations, including License Analyzer.




Assess current asset management processes and design future‐state solutions aligned with business objectives.
Develop integrations, workflows, reports, and dashboards to ensure accurate asset data and actionable insights.
Provide documentation, training, and knowledge transfer to clients and internal teams.
Support the RFI/RFP process and contribute to continuous improvement and solution development initiatives.
Represent Open i T in industry events, webinars, and client presentations.
Required Qualifications Multilingual proficiency with fluency in English and Spanish; Portuguese language skills are an additional strength.
Proven hands‐on experience implementing multiple Service Now SAM Pro projects.
Strong understanding of software license models, discovery tools, CMDB structure, and the IT asset lifecycle.
Expertise in Service Now configuration, scripting, or workflow development.
Experience with integrations and data ingestion in Service Now.
Strong analytical, client‐facing, and stakeholder management skills.
Preferred Qualifications Service Now certifications (CIS‐SAM, CIS‐HAM, ITAM, or ITSM) Experience in IT consulting or technical pre‐sales roles.
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📌 Servicenow Sam Pro Implementation Lead (Baja California)
🏢 Open iT
📍 Baja California