Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)
Location: Remote (EST time)
Duration: Long term
Overvi
ewThe Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft). This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standard
s.
Key Responsibilit
iesLead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, ComplianceWire, and AgileL
oftTranslate business requirements into scalable configuration solutions supporting commercial, field medical, MLR review, QA, and patient services workfl
owsConfigure objects, workflows, validation rules, security models, and integrations within regulated environme
ntsPartner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimizat
ionEnsure compliance with GxP, 21 CFR Part 11, and data governance standa
rdsSupport release management, deployments, and environment coordination across dev/test/p
rodPerform impact assessments and root cause analysis for production issues and system chan
gesCollaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream report
ingDevelop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ suppo
rt)Mentor junior resources and contribute to best practices within managed services delivery mod
els




Required Qualificat
ions6+ years of experience in life sciences systems configuration or CRM/platform administra
tionHands-on expertise with Salesforce and/or Veeva (CRM, Vault, PromoMats, MedCo
mms)Experience supporting regulated environments (GxP, validation, audit readin
ess)Strong knowledge of configuration best practices (no/low-code) vs. customiza
tionExperience with MLR processes and workflows, commercial operations, or patient services sys
temsFamiliarity with integration patterns (APIs, middleware) and data f
lowsProven ability to work in onshore/nearshore delivery models and client-facing environm
ents
Preferred Qualifica
tionsSalesforce certifications (Admin, Advanced Admin, Platform App Builder) or Veeva certifica
tionsExperience with Compliance Wire, Agile Loft, or similar QA/training plat
formsExposure to data platforms (Snowflake, Databricks) and reporting tools (Power BI, Tab
leau)Knowledge of Agile/Scrum delivery models and DevOps
toolsPrior experience in a consulting or managed services
role
Key
SkillsPlatform configuration & administ
rationUnderstanding of the different stakeholders in a life science organization, and the ability to communicate with each in c
ontextRequirements translation & solution
designRegulatory compliance (GxP, 21 CFR Pa
rt 11)Stakeholder enga
gementRelease & change mana
gementIssue troubleshooting & root cause an
alysis
Wor
k ModelOnshore/Nearshore delivery with close alignment to US-based stake
holdersParticipation in overlapping time zones (EST/CST pre
ferred)Hybrid or remote depending on client eng
agement

📌 Crm Configuration (Veeva/Salesforce - Life Sciences) (Xico)
🏢 InfiCare Staffing
📍 Xico