PURPOSE

The Supervisor, Financial Operations – Billing Audit & Disputes plays a key role in supporting the operational integrity and performance of WWEX Group’s Financial Operations Shared Services Center. This position is responsible for overseeing a team of analysts and specialists focused on billing audits, dispute resolution, and transactional accuracy. The Supervisor ensures timely and compliant execution of processes, supports continuous improvement initiatives, and fosters a collaborative and accountable team culture.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervise a team of associates handling audit invoices, chargebacks, and dispute resolution.
Ensure daily tasks are completed accurately and on time, in alignment with internal controls and service level agreements (SLAs).
Provide coaching, feedback, and performance management to team members.
Monitor workload distribution and adjust resources to meet operational demands.
Oversee the logging, tracking, and resolution of customer and carrier disputes.
Support root cause analysis and collaborate with cross-functional teams to reduce recurring issues.
Escalate complex or high-impact disputes to the Manager and relevant stakeholders.
Identify opportunities to streamline workflows and improve accuracy.
Support implementation of system enhancements (e.g., Salesforce).
Ensure adherence to company policies, SOX controls, and audit requirements.
Maintain documentation and support audit readiness activities.
Communicate effectively with internal teams including Sales and Customer Support.
Assist in resolving escalations and ensuring service expectations are met.




Participate in cross-functional meetings to align on process improvements and issue resolution.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Solid understanding of financial operations including AR/AP, Billing, audit processes, and dispute resolution.
Familiarity with ERP systems (Oracle, SAP, Salesforce) and financial automation tools (HighRadius, TriumphPay).
Ability to analyze data, identify trends, and perform root cause analysis.
Strong attention to detail and commitment to accuracy.
Capable of making sound decisions under pressure and managing competing priorities.
Proven ability to lead and motivate teams in a fast-paced environment.
Strong interpersonal and communication skills, both verbal and written.
Ability to provide constructive feedback and foster a culture of accountability.
Experience with process improvement initiatives and change management.
Ability to learn and adapt to new systems and tools quickly.
Comfortable working with dashboards, reports, and performance metrics.

QUALIFICATIONS

Bachelor’s degree in finance, accounting or equivalent preferred.
3–5 years of AR/AP or billing experience, preferably in the transportation or logistics industry.
Minimum of 1 year of leadership or supervisory experience.
Proficiency in Microsoft Office products, particularly Excel for reporting and analysis.
Ability to work independently and make decisions within established guidelines.
Must maintain confidentiality and a professional corporate image.

PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is performed in a general office environment, on site.

Physical Requirements
NP Not Present
O Occasional (Up to 25% of time)
F Frequent (26%-74% of time)
C Constant (75% or more of time)

📌 Supervisor of Audit & Disputes - MEX (Monterrey)
🏢 Wwex Group
📍 Monterrey