We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

19,000 trained professionals

300+ locations worldwide

Fortune 500

Globally unified systems

Job Description

Major Duties and Responsibilities

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department

Ensure smooth and timely freight process flow

Ensure accurate and timely data entry into our operational system

Track and Trace TRANSCON Files and reporting

Use export TRANSCON Workflow on daily basis

Ensure accurate and timely client and vendors billing.

Ensure delivery of freight and timely clearance when applicable

Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.

Contribute to maintain good relationships with suppliers

Meet compliance at all times to regulations internal and external in accordance with government regulations.

Understand department process flow, and looking for best practices to improve operational efficiency and productivity

Ensure all customers standard operating procedures in place and updated in the DLSOPs

Meet KPI standards in accordance with the Company’s procedures

Network communications, timely responses to emails and requests (internal and external)

Escalation of problems to Management when necessary





Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge & Behaviors

Knowledge

Expeditors’ Company Policies and Procedures

Basic local regulatory knowledge for compliance

Global Logistics Industry knowledge

Hazardous materials certification (preferred)

Behaviors

Positive and willing to help attitude

Qualifications

Skills

Pro-active, strong organizational skills.

Good computer skills (Excel, Word)

90% Fluent in English

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Additional Information

Work from home: NO (any changes will be notified)

Type of position: full-time, permanent contract

100% Bilingual (Spanish/English)

Logistics Expertise

Expeditors ofrece excelentes incentivos

Sueldo competitivo

Prestaciones superiores a la ley

Seguro de vida

Seguro de gastos médicos mayores

Plan de compra de acciones para empleados

Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

Competitive salary

Benefits above the law

Life insurance

Insurance of major medical expenses

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

📌 Ciudad Juárez | Service Center - Customer Service Agent - Ejecutivo de Servicio al Cliente
🏢 Expeditors
📍 Ciudad Juárez