Eaton’s Corporate Sector division is currently seeking a IT Business Analyst & ServiceNow.What you’ll do:The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog. They work with the product owner to prioritize epics and stories that ultimately feed into a product roadmap. Their understanding of what should be built is derived from working with stakeholders to gain an in-depth understanding of critical application requirements.The Business Analyst is also the primary point of contact for the engineering team to gain user story clarification and direction. They act as a liaison between engineering and the business. They have a deep understanding of the acceptance criteria for user stories and have influence on how a solution should be designed to meet the requirements.The Process Owner ensures the effectiveness and efficiency of IT Process(es) within an organization; Produces Process Documentation and Training materials; Delivers regular training and coaching; Strives for industry best practices as the basis for the Process; Gathers, understands, and implements efficiency and improvement opportunities via Benchmarking and Customer & Stakeholder Engagement; Regularly reviews Metrics and Trending to ensure health of the Process; and acts as the first point of contact for the Process area.Job ResponsibilitiesGain a deep understanding of what the business outcome is that is looking to be accomplished. Ability to clearly articulate this vision to the IT team and gain buy in.Support the Product Owner team in decomposition of epics into features and user storiesSupport the Product Owner team in prioritization of the product backlogSupport estimation of epics, features, technical enablers, and user storiesEnsure the readiness of user stories with clear definitions of ready criteria (DoR)Support issue resolution within the productVerify and validate user stories and solutionsClarify user stories and business questions raised by the teamWork with key stakeholders to identify, understand,



and help innovate solutions that will meet their needs.Identify and document test scenarios and test data by working closely with the Test teamAct as liaison between business stakeholders and the technical team ensuring user story completenessAnalyze data models to deliver logical conclusionsWork with business stakeholders to define the data required for product operationDesigns and communicates Process Vision, Roadmap, and Enhancements to meet customer/business needsCommunicates goals for Process increments and releasesManages partnership with Process users, stakeholders, and customersOwns support issue resolution on a Process levelDevelops and maintains Process’ Test Plans, and is responsible for ensuring proper Testing of the Processes is completedFunctional expert in areas related to the ProductEvangelist for the Processes throughout the enterprise and ensures proper usageWorks closely with business stakeholders, understands their priorities, defines business outcomes and KPIs for the Processes in collaboration with key stakeholdersQualifications:Education level required: Bachelor's degree in IT or related (Must)Years and area of experience required: 5+ years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.3+ years of experience working with ServiceNowBeing proficient in inventing processes or systems needed to implement changesUnderstanding of tools used to analyze data models to deliver logical conclusionsCompetence in writing reports and making presentations to highlight the effect of changes madeUnderstanding of testing software toolsAwareness of existing technology platforms and emerging technologies to determine potential outcomes that can be achieved through current applications and new offerings.Understanding of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management.A deep understanding of the Process(es), including knowledge of the Process flow, inputs, outputs, and associated activitiesProblem-Solving Abilities - Process Owners should be adept at identifying issues, analyzing root causes, and implementing corrective actions.Deep understanding of user, stakeholder, & customers needsProcess roadmap creation and vision articulationFully bilingualSoft skills:Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changesFamiliarity with design thinking methodologiesAbility to influence product roadmapsThe ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirementsData orientation and ability to make data-based decisionsComfortable working directly with business leaders, external customers, and engineersProven ability to drive change across organizational boundariesExperience working with diverse, general cultures, organizations and teamsPassion for Process area and customer experienceCustomer & stakeholder engagement and communications skillsAll positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.#J-18808-Ljbffr

📌 It Business Analyst & Process Owner Servicenow (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro