Objective We request the incorporation of 1 senior profile with a high degree of autonomy, omnichannel e-commerce, systems thinking, strong AI focus, and deep business understanding to accelerate our transformation from a transactional company to a relational omni-channel company, scaling our capabilities through automation, personalization, and design efficiency.Role missionOwn the evolution of the Kavak Core App Experience, creating a seamless, intuitive, and beautiful customer journey across the entire lifecycle—from first discovery through purchase, ownership, retention, and future transactions.This role sits at the center of the product organization, partnering across every vertical to ensure customers experience one coherent Kavak rather than a collection of independent products. You’ll combine deep product thinking, customer research, experimentation, data, and exceptional craft to continuously raise the quality of the experience while helping define the future vision of the app.Why this role is unique?You’ll help define the future of one of Latin America’s largest consumer products as Kavak evolves from a transactional marketplace into an AI-powered relationship with every customer.Rather than owning a single feature or funnel, you’ll shape the experience customers interact with every day—bringing together buying, selling, financing, ownership, and AI into one seamless product.This role combines:Product strategyCustomer researchDesign craftExperimentationAISystems thinkingCross-functional leadershipIf you enjoy connecting dots across products, collaborating with talented teams,



and creating elegant experiences that millions of people use, this is one of the highest-impact design roles at Kavak.ResponsibilitiesOwn the end-to-end evolution of the Core App experience across acquisition, shopping, purchase, ownership, retention, and re-engagement.Drive continuous improvement through customer research, experimentation, behavioral analytics, and product metrics.Identify opportunities for both incremental improvements and larger product innovations that simplify customer journeys.Partner with Product, Engineering, Data Science, Research, AI, and business leaders to prioritize opportunities with the greatest customer and business impact.Collaborate closely with designers across all product verticals to create one cohesive customer experience, ensuring consistency across journeys while respecting individual product goals.Define interaction patterns, navigation, information architecture, and reusable experience frameworks that scale across the ecosystem.Create high-quality interaction design, visual design, prototypes, and production-ready specifications.Use customer insights, experimentation,



and data to validate hypotheses and measure success.Help evolve Kavak’s AI-first customer experience by designing experiences that intelligently combine human support, automation, and conversational interfaces.Champion design excellence through strong systems thinking, exceptional visual craft, and thoughtful interaction design.Influence product strategy by identifying future customer needs and emerging experience opportunities.Requirements7+ years designing complex consumer products across mobile and web.Demonstrated ability to simplify large, multi-step customer journeys into intuitive experiences.Strong systems thinker who can connect multiple products into one cohesive experience.Deep understanding of product discovery, customer research, experimentation, analytics, and iterative product development.Experience working closely with Product Managers, Engineers, Data Scientists, and executive stakeholders.Exceptional collaboration skills with the ability to influence without direct authority across multiple product teams.Strong visual design sensibility with a passion for interaction design, motion, and modern consumer product aesthetics.Highly proficient in Figma, prototyping, and design systems.Comfortable using AI tools to accelerate design, research, content generation, and exploration.Curious, humble, highly autonomous, and energized by ambiguity.Fluent English.Work Schedule: Full-time, hybrid model (Reforma).Important: Please upload your CV and portfolio. If your portfolio is embedded in your CV, ensure the link is accessible and works correctly

📌 Lead Product Design (Nezahualcóyotl)
🏢 Kavak.com
📍 Nezahualcóyotl