Job DetailsJob Location: Cuauhtémoc, DF 06500Travel Percentage: NegligiblePosition Title: 3rd Party Collections Agent (Accounts Receivable Agent- Remote in Mexico)Language (s): All applicants must speak fluent English. Any other language is a plusContract Type: Labor / Indefinite TermsEquip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux MintJob Start Date: ImmediateLocation: RemoteCountry: MexicoPreferability: People with a disability that has been verified and certified by the appropriate institution.Hours: 9:00 AM to 6:00 PM US CST Monday to FridayFlexible schedule based on business needsReports to: Collections Supervisor/ManagerCompany OverviewD&S; Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and general delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S; Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S; teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.Job DescriptionThe collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.Essential Duties and Responsibilities- Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction (70 accounts worked / 100 calls (inbound and outbound)



targets daily)- Work accounts assigned efficiently by meeting productivity and activity goals as assigned- Provide excellent service and communication to customers and/or clients, engage with customers and/or clients positively and collaboratively, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently- Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required- Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures.- Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email- Maintain confidentiality of both internal and external party information- Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients- Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis,



and subject to change; apply the same quality standards to all claims- Maintain organized electronic file storage of documents and emails- Interface with Client-Facing departments to help identify and meet client needs- Support new hires and other co-workers by assisting with training or other questions- Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone- Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements- Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans- Continuously seek opportunities for process improvement and propose ideas- Foster effective communication and collaboration between countries and cultures within all regions- Assist in Operational project work as required- Act as backup to other members of the Operational Departments- Maintain a high level of professionalism and confidentiality with all information entrusted withQualifications- Proficient English written and verbal communication skills- 2+ years of collections experience- Strong understanding of collections processes and systems.- Hands-on experience with CRMS and intermediate Excel skills, data analysis and reporting.- Preferred Order to Cash and Purchase Order experience- Experience with an automated telephone dialing system and collections database- Associate's degree in business preferred- Must be detail-oriented, with the ability to work independently.- Proven experience working with invoice processing portals, including navigating, extracting, and managing invoice data within such systems#J-18808-Ljbffr

📌 Collector (Cuauhtémoc)
🏢 CADEX
📍 Cuauhtémoc