Job Title: Support Engineer 2 - Overview: This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesAnalyze and resolve incidents within the Blue Yonder WMS and TMS application(s)Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilitiesMaintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutionsDocument change control and publish testing results transparently to the customer on a scheduleBring in new ideas for automation, re-use, and service improvementsDeep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customersEngage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.)Where applicable, maintain the internal testing, runner, and shared customer environments required for testing servicesWhat we are looking for:Industry experience: Functional experience working with Blue Yonder products specifically within execution solutions.Technical experience with Blue Yonder products specifically within execution solutions.Execution PlatformsMinimum of 3+ years of Supply chain domain experience in warehouse managementMinimum of 3+ years of experience in the Software/SaaS industryExperience with customer/client service and/or support in Supply Chain software solutionsPrivate/Public cloud management domain expertiseTechnical Skills:



Expert in Database programming/Data Modeling using Oracle SQL and MS SQLStrong knowledge of middleware (i.E. Weblogic, TomCat)Proficiency in Java / J2EE concepts - JDBC, C++, and MOCAAzure expertise in defect identification and log analysis for TMS and WMSAdvanced knowledge with operating systems (e.G. Windows, UNIX, LINUX)Experience with Cycle, Jenkins Automation, or similar automated testing suite.Experience in scripting languages - Unix Shell Scripting, PowerShell, Python, Perl etc.Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrationsCloud Infrastructure - Azure cloud, certification on Azure fundamentals, Level 2 Azure certificationsSoft Skills: Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reportingMust be self-motivated and quick learner - New technologies, platforms, integrationsProject and program management experiences is critical in this roleMust be able to manage multiple competing service priorities in tandemDemonstrates the ability to work independentlyDemonstrates Blue Yonder's Core Values of Empathy, Relentless, Results and TeamworkEducation: Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Who are we?We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration,#J-18808-Ljbffr

📌 Support Engineer Ii – Warehouse Management System (Monterrey)
🏢 Jda Software
📍 Monterrey