At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost‑effectively as possible. To meet this goal, we are continually striving to innovate and provide best‑in‑class service levels through excellence performance.
Amazon is seeking an Operations Manager in Last Mile Execution. The role focuses on safety, quality, customer experience, and productivity of the operation. The manager will work with multiple business and technical teams across the company to manage Under the roof (UTR) performance, drive continuous improvement, and enhance carrier performance. The candidate must be effective at influencing leadership across customer service operations, technology teams, support teams, carrier partners, and senior leadership.
Key Responsibilities
Manage day‑to‑day operations of the Last Mile Operation in the North Region, overseeing the UTR operation that focuses on delivery of Amazon orders directly to customers.
Leverage Amazon Logistics Team to meet safety, quality, and productivity goals within the department.
Set and communicate performance goals, create expectations, and achieve customer promise expectations.
Lead a team of Delivery Station Managers, including meetings, training sessions, and assigning job duties.
Maximize productivity execution through training, analysis, and feedback on performance data.
Partner with AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards.




Proactively identify and lead process improvement initiatives using Lean tools.
Provide tactical leadership for strategic initiatives and coordinate cross‑functional tasks.
Communicate across various areas to ensure alignment of goals and tasks for overall program success.
Strategic planning and forecasting for performance appraisal and problem resolution.
Manage multiple complex projects simultaneously and execute cross‑functional projects that include data gathering, manipulation, analysis, supply‑chain approaches, and communication of insights and recommendations.
Support all safety programs, ensuring a safe work environment for all associates and delivery service providers.
Support a team of OTR and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, job duty assignments, data analysis, metrics reviews, and communication with DSPs.
Basic Qualifications
Bachelor's degree or equivalent.
2+ years of employee and performance management experience.
Capability to work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays.
Knowledge of advanced English at CEFR level B2/C1.
Preferred Qualifications
1+ years of performance metrics, process improvement, or lean techniques experience.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 Utr area manager , amazon logistics (Centro-Norte)
🏢 Amazon
📍 Centro-Norte