Ersilia seeks a Helpdesk Specialist in Mexico City, 100% onsite, to support our General Service Desk with a strong mac OS focus. You will resolve incidents, perform hardware and OS troubleshooting, and ensure high customer satisfaction. Responsibilities include imaging Mac Books, OS installs, and managing Jira tickets, while providing stakeholder support in Slack and Google Workspace. 3–6+ years in a helpdesk role and the ability to work independently in a fast-paced enterprise are required.
📌 Macos 1st line helpdesk – onsite (mexico city) (Ciudad de México)
🏢 Ersilia
📍 Ciudad de México
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