Bilingual Customer Service Representative - Call Center3 weeks ago Be among the first 25 applicantsWho We AreScalepex is a dynamic services firm specializing in providing nearshore solutions.
We are committed to reshaping the way businesses harness talent globally.
With a relentless dedication to excellence, we empower organizations to thrive in a rapidly evolving digital landscape.
Our mission is to connect businesses with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.
At Scalepex, we blend cutting-edge technology with human expertise to deliver tailored solutions that drive success.What You Will Be DoingAre you ready to embark on a dynamic journey where every interaction is an opportunity to make a difference?
Join our vibrant team as a Customer Service Representative in our bustling nearshoring experience!
As the frontline ambassador of our brand and clients, you'll dive into a world of diverse inquiries, from resolving customer issues to providing stellar support.
Picture yourself as the superhero of satisfaction, swooping in to save the day with your exceptional communication skills and problem-solving prowess.
No two days are the same in this fast-paced environment, where each call is a chance to dazzle with your empathy and efficiency.
Whether you're soothing a frustrated customer or celebrating a successful resolution, you'll thrive in this adrenaline-fueled atmosphere where teamwork reigns supreme.
If you're ready to unleash your passion for service and join a team that's dedicated to exceeding expectations,



apply now and let's create extraordinary experiences together!
Key Responsibilities:Respond promptly and professionally to customer inquiries, demonstrating empathy and understandingProvide accurate information and solutions to resolve customer concerns, aiming for first-call resolution whenever possibleDocument all interactions accurately and thoroughly in our CRM system, ensuring clear communication and seamless handoffs if necessaryCollaborate closely with other departments to escalate complex issues and ensure timely resolutionContinuously strive to exceed performance targets and uphold quality standards, contributing to the overall success of the team and organizationRequirementsBasic Requirements:High school diploma or equivalentAdvanced English levelAbility to take a full-time job and work 100% on-site at Balcones Coloniales, QuerétaroProven experience in customer service or a related field, preferably in a call center environmentExcellent communication skills, both verbal and written, with a friendly and professional demeanorStrong problem-solving abilities and a passion for helping othersAbility to multitask and navigate multiple systems simultaneouslyProficiency in basic computer applications and willingness to learn new software as neededBenefitsWhat we offer:$12,000 MXN per month free of taxes100% Paid training periodWork benefits superior to the established lawReferral bonusesSeniority levelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesIT Services and IT Consulting
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📌 Bilingual Customer Service Representative - Call Center (Xico)
🏢 Scalepex
📍 Xico