If you're looking for a career where you can make a real impression, join our Global Service Center (GSC)
- HSBC and discover how valued you'll be.
We are currently seeking an experienced professional to join our team in the role of
**- Financial Accounting Systems Support Maintenance Manager**
**- Role purpose**
Global Finance within HSBC Group aspires to be a leading international finance team, leading with integrity and providing trusted insights.
Global Finance Operations, as the backbone of Integral Finance, are going through an ambitious programme of transformation, centralizing and globalizing activities across the Group.
GFO is transitioning to an organizational model underpinned by standardized and transparent processes, globally deployed, in a drive to transform our function and achieve greater operating efficiency and effectiveness.
**- Main activities**:
- Lead and develop the team, fostering a collaborative, high-performance culture with continuous improvement.
- Provide strategic direction and clear analysis to support decision-making and business requirement understanding.
- Ensure PSGL availability, stability, and performance (monitoring, capacity management, and operational continuity).
- Manage end-to-end incidents and problems in ServiceNow (triage, prioritization, coordination, communications, Root Cause Analysis (RCA), and preventive actions).
- Coordinate support for financial close (daily/monthly): operating windows, process execution/tracking, validations, and key user support.
- Oversee interfaces, batch processes, and upstream/downstream flows, ensuring data integrity, traceability, and data quality.
- Maintain and enhance runbooks,



operating procedures, Service Level Agreements (SLA) & Operational Level Agreements (OLA), and Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) plans (including testing and evidence).
- Manage user onboarding and access (access controls, segregation of duties, audit readiness, and evidence management).
- Oversee master data and accounting configuration activities (reference data, mappings, reference trees, combo rules, rate uploads).
- Act as approver for ServiceNow user access for PSGL/Viewer, ensuring control compliance.
- Partner with IT and change teams on releases and updates: impact assessment, testing & User Acceptance Testing (UAT), and Go-Live support.
- Build strong relationships with key stakeholders (CFOs, GPOs, Reporting, and Senior Managers), ensuring timely solutions and effective escalation.
- Ensure a robust control framework: design, governance, Quality Assurance, issue tracking, and adherence to internal standards.
- Lead the remediation of internal/external audit findings and regulatory requirements, ensuring timely and effective closure.
- Drive automation and process improvements to reduce manual effort and improve the user experience.
**- Requirements**
- 5+ years' experience in finance systems within the financial services industry,



with strong understanding of end-to-end financial systems.
- Proven experience leading or contributing to GL / Financial Reporting / Consolidation implementations or improvement projects.
- Solid project management experience, including delivery within complex global change programs using appropriate tools and techniques.
- Broad exposure to Accounting/Financial Reporting, financial systems support, systems development, and project delivery.
- Strong analytical skills, able to bring structure and effective solutions to ambiguous or poorly defined problems; capable of deriving data insights.
- Excellent communication and presentation skills across channels (written, verbal, workshops, and stakeholder forums).
- Strong stakeholder management and negotiation skills, able to build effective relationships across seniority levels (internal and external).
- Demonstrated leadership and strategic management capability, including leading teams across multiple locations and driving results.
- Able to perform under pressure with competing, fast-changing priorities; commercial acumen to support business decision-making.
- You'll achieve more when you join HSBC!
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At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued by HSBC Electronic Data Processing (México) Private LTD

📌 Financial Accounting Systems Support Maintenance Manager (Xico)
🏢 HSBC Global Services
📍 Xico