**About Sciens Logistics**
Sciens Logistics is a integral logistics provider specializing in time-critical, high-value supply chain solutions.
We operate across air freight, ground, and freight forwarding with a commitment to precision, compliance, and client partnership.
Our team is built on expertise, accountability, and a drive to deliver when it matters most.
**Open Shifts (Central Mexico Time)**
We are hiring for three positions across the following shifts:
**Shift 1** Mon | Tue | Thu | Fri | Sat: 14:30 to 22:30 Days Off: Wednesday and Sunday
**Shift 2** Mon | Tue | Wed: 22:30 to 06:00 Sat: 06:00 to 14:30 Sun: 14:30 to 22:30 Days Off: Thursday and Friday
**Shift 3** Wed: 14:30 to 22:30 Thu | Fri | Sat | Sun: 22:30 to 06:00 Days Off: Monday and Tuesday
**Position Objective**
To manage OBC HALO services end-to-end, from request intake to financial closure, ensuring rapid quotation turnaround, operational accuracy, cost control, and excellence in customer service, under the validation and supervision of the Team Leader.
**Scope and Responsibility**
The position holder is responsible for the full shipment lifecycle:
- Quotation
- Customer service
- Operational activation
- Milestone tracking
- Documentation and financial closure
**Functions and Responsibilities**
**A.
Quotation**
- Analyze request details (pickup, delivery, weight, dimensions, dates)
- Validate optimal airport and available routes
- Evaluate critical timelines (OBC)
- Perform structured cost and margin calculation
- Issue quotation using the official template
- Generate quote in system (CW)
- Target response time: 5 minutes or less for urgent services
- Target quote time: 15 minutes or less for urgent services
**B.
Customer Service**
- Direct communication with domestic and international clients
- Explanation of risks, transit times, and disclaimers
- Confirmation of itineraries and service conditions
- Proactive updates throughout the service
- Handling operational incidents
**C.




Activation and Operations**
- Convert quote into shipment in CW
- Coordinate with couriers and transport providers
- Purchase itineraries and bookings (with Sr. validation when applicable)
- Register service in OBC App
- Send operational kickoff notification
- Validate customs requirements per country
**D.
Operational Tracking**
- Monitor and validate OBC App performance
- Ensure complete evidence in App and internal systems
**E.
Financial Closure**
- Validate actual costs vs. quoted costs
- Record additional charges and taxes
- Collect supporting documents
- Prepare billing information
- Perform basic margin deviation analysis
**Key Performance Indicators**
- Average quotation turnaround time
- Average margin per shipment
- Percentage of services without incidents
- Percentage of services with complete documentation
- Customer satisfaction level
**Internal and External Relationships**
Internal: Sciens HALO Leader, Finance, Operations
External: Clients, Couriers, Airlines, Transport Providers, Customs Brokers
**Required Profile**
**Education** Bachelor's degree in Logistics, International Trade, International Business, Industrial Engineering, or a related field.
**Experience**
- Minimum of 2 years in freight forwarding, cargo agencies, OBC, and/or AOG operations
- Experience in quoting and coordinating urgent air freight is highly desirable
**Technical Knowledge**
- IATA codes
- Incoterms
- Basic export and import processes
- Logistics cost structure
- Intermediate Excel
- Logistics operating systems (CW preferred)
- Intermediate English
**Key Competencies**
- High stress tolerance
- Fast decision-making
- Extreme attention to detail
- Executive communication
- Multitasking
- 24/7 responsibility mindset
- Structured thinking
- Margin-oriented approach
**Working Conditions**
- Salary (payroll): $20,****** MXN gross
- Office-based
- Weekend and holiday availability required
- Possible on-call duties
- Constant high-pressure environment
Pay: $20,****** per month
Work Location: In person

📌 Operations Executive Jr (Xico)
🏢 Sciens Logistics
📍 Xico