If you're looking for a career where you can make a real impression, join our General Service Center (GSC)
- HSBC and discover how valued you'll be.
We are currently seeking an experienced professional to join our team in the role of Tech SME
Role Purpose
We're looking for a **Technical Subject Matter Expert (Tech SME)** to provide deep technical leadership across **delivery and run-time operations** for business-critical **Payments services (24x7)**.
You'll help DevOps teams deliver secure, resilient and high-quality products faster—using **automation and responsible AI-enabled engineering**—while meeting regulatory and internal control expectations.
What you'll do (key responsibilities)
**Technical leadership across delivery & operations**
- Partner with Product Owners and DevOps teams to deliver, operate and continuously improve products, services and shared platforms.
- Translate product outcomes into executable delivery plans (epics, features, stories, enablers).
- Shape and prioritise backlogs by identifying technical dependencies, risks, constraints and reuse/standardisation opportunities.
**AI-enabled engineering (responsible adoption)**
- Identify and prioritise AI use cases that improve engineering productivity and service operations (e.g., code assistance, test generation, incident/log triage, knowledge search, runbook automation).
- Define guardrails for safe and compliant AI use in the SDLC (data handling, access controls, prompt/content hygiene, traceability, human oversight).
- Work with Security, Architecture and Risk partners to ensure AI-enabled solutions meet regulatory, privacy and data residency expectations.
- Promote AI-driven automation (CI/CD quality gates, anomaly detection, predictive alerting)



with explainability and operational supportability.
**Quality engineering & test strategy**
- Review requirements for testability and define non-functional testing strategy (performance, resilience, availability, etc.).
- Ensure test strategies are implemented across DevOps activities, including test automation, test data management, environments and virtual services.
**Security engineering, controls & compliance**
- Embed security controls into the SDLC and define security testing strategy with Security Specialists and Product Owners.
- Ensure compliance with mandatory/regulatory requirements, risk and control objectives, and technical currency standards.
- Promote strong data standards and high-quality records in Service Management systems.
**DevSecOps, automation & engineering excellence**
- Improve lead time to deploy through engineering best practices and automation across build, test, release and operations.
- Establish a consistent digital engineering environment that reduces variation and improves predictability.
- Embed a DevSecOps mindset across teams.
**Service performance, resilience & operational readiness**
- Maintain and improve service levels (availability, performance, incident/problem readiness).
- Ensure resilience and recovery objectives (RTO/RPO where applicable) are met.




- Ensure adherence to Service Management Standards and operational readiness expectations.
**Governance, cost awareness & ways of working**
- Support cost management by identifying optimisation opportunities and avoiding waste.
- Contribute to consistent DevOps leadership practices, Agile/SAFe ways of working and Technology Practices.
What we're looking for (skills & experience)
- operate).
- Working knowledge of Agile/DevOps, CI/CD, automation, observability and non-functional requirements.
- Strong risk, controls and security-by-design mindset in a regulated environment.
- **3+ years** in an IT engineering/technology role with recognised SME responsibility.
- Proven ability to influence without authority: guide engineers, review designs, set standards.
- Strong production troubleshooting and root-cause analysis experience through to permanent fix.
- Confident communicator who can explain trade-offs clearly to technical and non-technical stakeholders.
Preferred qualifications
- SAFe (where relevant), ITIL Foundation (helpful for live service).
- Role-relevant certifications (AWS/Azure/GCP, Kubernetes, Linux, Networking, Database, Security, Mainframe, AI).
- Leadership training (useful for coaching and influencing).
- English level **B2** or above.
- _ You'll achieve more when you join HSBC!
_
- At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
- **Issued by HSBC Electronic Data Processing (México) Private LTD

📌 Tech Sme (Estado de México)
🏢 HSBC Global Services
📍 Estado de México