For United States applicants:
In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees.
Benefits for this role include:
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): ***** weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year
For Mexico City applicants:
**Minimum qualifications**:
- Bachelor's degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
- 9 years of experience in a technical role, such as technical solutions engineer, software engineer, or technical program manager, providing enterprise-level support and workflows.
- 9 years of experience with 2 or more of the following: Web Tech, Data/BigData, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP, VMWare.
- 6 years of experience troubleshooting and advocating for customers, addressing Cloud technical risks.
- Experience writing and reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
**Preferred qualifications**:
- Experience using analytics and data to problem-solve, collaborate,



and communicate with stakeholders.
- Experience launching successful products or services, from conception to launch.
- Experience developing and managing technical documentation, runbooks, or knowledge bases.
**About the job**:
As a Product Technology Manager for Support on Gemini, you will define and execute the product strategy for a new generation of customer support experiences, treating support as a product in itself.
You will be responsible for bringing to life agentic systems to deliver unparalleled proactive and reactive support to customers.
You will be a key designer in the organization, shaping the GenAI-driven future of how we interact with and support customers.
Google Cloud accelerates every organization's ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.




US: $****** - $****** (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
**Responsibilities**:
- Translate business objectives and requirements from systems program managers into a product idea, strategy, and roadmap for Support on Gemini, aligning with broader company objectives and customer needs.
- Drive the conceptualization, development, and launch of innovative Agentic AI systems for customer support, transforming our support from fragmented and human-driven to unified, autonomous, and AI-driven.
- Own the product requirements for Cloud Support built technical solutions, and collaborate with GCBP, Technology Vendors, and GCP Product and Engineering to bring new support experiences and features to market.
- Engage with executive leadership and key stakeholders to communicate product strategy, progress, and results.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

📌 Senior Product Technology Manager, Cloud Support On Gemini (Xico)
🏢 Google
📍 Xico