Job ID
- *****
- Category
- Finance
- Location
- Naucalpan de Juárez, Mexico
- Work Type
- Hybrid
Global Supplier Helpdesk provides high-quality, globally coordinated support to suppliers and internal stakeholders.
Serving as the primary point of cont
- **Supplier Support & Inquiry Management**: Serve as the frontline contact for supplier inquiries via phone and ticketing systems.
Triage, categorize, and route tickets to appropriate internal teams when necessary.
- **Issue Resolution**: Troubleshoot and resolve supplier issues related to payment queries by coordinating closely with Accounts Payable, Purchasing, and Plant who books the receipts.
- **SLA & Ticket Tracking**: Monitor and meet defined TAT of 2 business days for response.
Proactively track ticket status, escalate delays, and drive timely resolutions.
- **Documentation & Continuous Improvement**: Maintain and update the team knowledge base, Standard Operating Procedures (SOPs), and FAQs.
Identify opportunities for process optimization and system enhancements.
- **Reporting & Analytics**: Generate and analyze reports on ticket volumes, common issue types, supplier performance, and data quality to present actionable insights to management.
- **Cross-Functional Collaboration**: Partner with purchasing, Plant, and IT/S4 support teams to streamline workflows and resolve complex issues.




- **Data Privacy & Security**: Ensure strict adherence to regional data protection regulations and information security practices when handling sensitive supplier and financial information.
**Required Skills**:
- **Communication**: Exceptional written and verbal communication skills with a strong customer-service mindset.
- **Problem-Solving**: Strong analytical and troubleshooting skills with high attention to detail.
- **Time Management**: Ability to prioritize and manage a high volume of requests concurrently in a fast-paced environment.
- **Collaboration**: Proven ability to work effectively across diverse, cross-functional, and general teams.
- **Proactivity**: Self-motivated with a continuous improvement mindset.
- Graduate degree in commerce having strong accounting skills
- Preferred Certifications (Optional) - SAP (S4 Hana) knowledge and prior experience in supplier query handling.
- Fluency in English (written and spoken) is required
DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

📌 Global Supplier Helpdesk Analyst (Naucalpan de Juárez)
🏢 Ford Motor
📍 Naucalpan de Juárez