**Overview**
With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S;) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
Come join CE&S; and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA), specializing in Agents, who is passionate about leading our customers' AI transformation.
This role will be part of the Global Solution Architecture team and is required to position Microsoft as the AI transformation partner of choice for customers.
Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock new value paths before Field engagement begins.
The role requires technical depth across Microsoft AI solutions, understanding of the competitive landscape, strong consulting skill and executive level engagement experience.
The role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation.
This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams.
Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams.
This role is adaptable in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.




As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Accelerate AI transformation and Value Realization: Actively engage with CxO, business and technical decision makers to drive intent, enablement and usage of Agents, M365 Copilot and other Microsoft AI solutions, securing long-term customer renewal.
Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
- Customer Insights: Provide feedback & insights from customers back to the relevant MS teams including Product Groups, to enable continuous improvement.
- Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers, by leveraging Microsoft's AI solutions such as Agents, M365 Copilot and Chat to enable defined Customer Success Plan outcomes.
You will actively listen and respectfully challenge to drive the best outcomes.
- Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's AI solutions value proposition.




Lead architecture design sessions on Agents and M365 Copilot, address customer questions and provide best practices for activating solution within customer environment.
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
- Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate your customers' transformation journey.
**Qualifications** Required/minimum qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- English and Spanish is required
**Additional or preferred qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
- 2+ years experience working in a customer-facin

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