Job ID: *******
Career Area: Sales & Marketing
Job Category:
Location: FCA Mexico - Santa Fe Corporate Services
****, MX
Date Posted: January 26, ****
Brand: FCA Group
The Sales & Aftersales Manager LATAM is responsible for driving commercial performance, brand standards, and customer experience across Maserati's importer network in Latin America.
Operating within an importer-based distribution model, this role acts as the primary regional interface between Maserati headquarters and LATAM importers, ensuring alignment on sales, after sales, marketing execution, and operational performance across the full customer lifecycle.
The position focuses on performance steering, business consultation, and network development, supporting importers in achieving sustainable growth while maintaining Maserati luxury brand standards.
The roel requires strong integration and ongoing coordination with key cross-functional teams, including SC, product, finance and customer experience to ensure aligned execution of commercial objectives across the LATAM region
**Key Responsibilities**
**Importer Performance Management & Business Steering**
- Act as primary commercial liaison between Maserati and LATAM importers.
- Support importers in achieving regional sales, aftersales, and customer satisfaction objectives.
- Monitor importer business performance through defined KPIs, scorecards, and performance reviews.
- Provide strategic consultation to importer leadership on commercial planning, organizational structure, and operational improvements.
- Develop corrective action plans with importers to address performance gaps.
- Ensure alignment between importer strategies and Maserati global objectives.




- Foster strong relationships with importer principals and executive leadership teams.
**Sales Planning, Wholesale & Distribution**
- Manage regional retail and wholesale planning in coordination with importers and central planning teams.
- Develop cyclical forecasts aligned with production availability and market demand.
- Oversee vehicle ordering and allocation processes ensuring optimized inventory levels across markets.
- Support importers in managing aging stock and implementing actions to improve inventory turnover.
- Provide market intelligence including competitive analysis, sector trends, and sales outlook.
- Optimize product mix and channel performance through tactical commercial action.
**Marketing & Retail Execution**
- Ensure implementation of Maserati marketing, merchandising, and sales promotion programs across importer markets.
- Guide importers in executing brand-consistent retail and communication strategies.
- Monitor compliance with Maserati advertising standards and brand guidelines.
- Support importer-led promotional initiatives and market activations.
- Drive adoption of CRM processes and digital lead management to improve conversion performance.
- Encourage effective utilization of marketing investments and co-op programs where applicable.
**Aftersales Performance & Customer Retention**




- Serve as regional reference point for importer aftersales operations (parts, service, and customer experience).
- Support development of importer aftersales strategies to improve profitability and customer retention.
- Review aftersales KPIs including service retention, parts performance, and customer satisfaction metrics.
- Provide guidance on service marketing initiatives aligned with Maserati standards.
- Advise importers on parts inventory management, merchandising, and operational best practices.
- Promote implementation of Maserati ownership experience standards across markets.
- Support training initiatives for importer teams on products, services, and processes.
**Reporting & Business Analysis**
- Prepare regional performance reports covering sales, aftersales, and market dynamics.
- Translate performance data into actionable insights and strategic recommendations.
- Support leadership reviews and regional business planning activities.
Our benefits reflects the STELLANTIS commitment to helping you reach your personal and professional goals.
In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a integral company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
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📌 Maserati Sales & Aftersales Manager- Latam (Xico)
🏢 Stellantis
📍 Xico