**Join a New Project with One of the Largest Insurance Groups in the World**
**Position**:Customer Care Representative
**Location**: On-site (Aguascalientes) | Prol.
Gral.
Ignacio Zaragoza #****, Trojes de Alonso
**Schedule**: Monday to Friday | Shift: 8:00 AM - 5:00 PM
**About the Opportunity**
We're launching a new and exciting project with one of the United States' largest insurers—part of a globally recognized insurance group.
With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.
**Key Responsibilities**
**What You'll Do**
As a key member of our Customer Service team, you'll:
- Respond to inquiries related to insurance policies and coverage
- Resolve moderately complex issues with empathy and professionalism
- Interpret policy details and make informed decisions within defined authority limits
- Communicate across multiple platforms while navigating internal systems
- Document interactions and escalate unresolved cases when needed
- Collaborate with departments like Claims, Underwriting,



and Policy Support
- Identify trends and suggest process improvements
- Stay up to date on compliance, legal requirements, and product updates
**Requirements** What We're Looking For**
- High School Diploma or equivalent (required)
- Fluent English
- 1-3 years of customer service experience
- Call Center experience highly desirable
- Strong computer skills and ability to work across systems
- Availability to work on-site, Monday to Friday only
**Bonus Points For**:
Experience in insurance or a related field
**Benefits** What We Offer**
We believe in rewarding great work and investing in our people.
You'll enjoy:
- Competitive salary and annual performance-based bonus
- Grocery & Restaurant Vouchers
- Major Medical Insurance
- Life Insurance
- Career development and continuous training
- A collaborative, inclusive culture within a globally respected organization
**Why Join Us?
**
This is more than just a job—it's a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions.
If you're ready to make an impact and build something meaningful, we'd love to hear from you.

📌 Fbs Customer Care Representative (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes