Are you passionate about hospitality and excellence?
Join the **NH Collection** **team**and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China.
You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments.
Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold.
You will provide them with outstanding service and personalised attention.
You will be part of a brand that places extraordinary feelings at the heart of everything it does.
- **What will be your mission?
**:
- As **Banqueting Shift Leader,** you will be in charge of overseeing all aspects of a banquet or events, including setting up the meeting rooms, food presentation and serving whilst focusing on detail and quality presentation and customer service.
- **What will you do?
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- Coordinate daily operations, ensuring processes and procedures related to product configuration, quality and service meet brand standards.
- Assist in the organisation, coordination and allocation of restaurant staff activities, tasks and shifts.
- Oversee the performance of all F&B; team members for all areas under their responsibility.
- Ensure that team members are aware of and offer the various products and services available in the hotel restaurant.
- Ensure that all information communicated by the hotel's internal commercial department is received and properly implemented by the F&B; team.
- Supervise the set-up of the hotel rooms for the organisation of events.
- Maintain direct and frequent contact with guests to ensure guest expectations are met.
- Demonstrate excellent knowledge of frequent guests,
paying attention to their preferences.
- Manage and monitor guest concerns and ensure customer satisfaction.
- Contribute to the control of costs in all areas of responsibility.
- Ensure compliance with health, safety, security, hygiene and alcohol awareness standards.
** What are we looking for?
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- 2 to 3 years experience in F&B.;
- Good knowledge of English.
- Availability to work afternoon/evening shift.
- Professional training in hotel management.
- Working knowledge of various software programs (Microsoft Office, TMS, etc.) and POS system.
- Service vocation.
- Communication and interpersonal skills.
- Results-oriented with the ambition to exceed customer expectations.
- Commercial initiative.
- Teamwork.
- Respectful and professional.
** Why choose us?
**:
- At **Minor Hotels Europe & Americas** we are committed to shaping exciting careers worldwide and cross-cultural experiences.
Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience - diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including adaptable working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
- Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged.
We warmly welcome individuals from all backgrounds and abilities._