Visteon is advancing mobility through innovative technology solutions that enable a software-defined future.
Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions.
With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with integral automakers to create safer, cleaner, and more connected journeys.
Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities.
In ****, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.
**Job Purpose**:
**Responsibilities**
- Maintains customer satisfaction by providing problems-solving resources.
- Answers customers' questions.
- Enforces company policies and procedures.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
- Prepares and completes actions plans.
- Resolves problems.
- Identifies customer service trends and determines system improvements.
- Improves customer quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results.
- Resolves problems and disseminates advisories and warnings.
**Critical experiences**
- Experience in customer service
- Continues improvement skills
- 8Ds expertise
- Ability to manage personnel
- Knowledge of PFMEA, Control Plan, MSA Tools
- Microsoft Office
- Intermediate Metrology
- Knowledge of Statical Process Control, Capability Analysis (CP, CPK)
**Job Snapshot**
- Updated Date
- 22-Jan-****
- Job ID
- J*****
- Job Discipline
- Quality Assurance
- Location
Planta Chihuahua, Chihuahua, Chihuahua, Mexico
- Experience
- 0 - 12 Years
- Employee Type
- Full Time Employees
- Employee Sub Type
- Regular