About the job Human Resources Associate (Mexico)On-Call HR Support Specialist (Fully Remote, Part-Time)We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours.
This role ensures that employees receive timely support and proper triage of HR inquiries outside regular business hours.
It is critical to maintaining operational continuity in a fast-paced environment.Role OverviewAs an On-Call HR Support Specialist, you will serve as the first line of support during evenings, weekends, or holidays.
You will triage incoming issues, resolve routine questions, and escalate urgent matters when needed.
Your work will support employee satisfaction and help streamline internal HR processes.What You Will DoOff-Hours HR Support and TriageMonitor and respond to HR-related emails during assigned hoursPrioritize issues and maintain a follow-up list for the HR GeneralistProvide accurate,



timely information related to:Overtime and scheduling policiesHealth insurance and employee benefitsOther routine HR topicsEscalate urgent matters based on established protocolsUpdate and maintain a dynamic FAQ dashboard to reduce repeat inquiriesWhat We Are Looking ForMust-Have Experience — 2 or more years of experience in HR or customer support, ideally in a 24/7 or shift-based environmentStrong knowledge of HR operations, benefits, and timekeeping practicesExcellent written English and strong organizational habitsAble to work independently and respond reliably during off-hoursProficient with tools such as Paylocity, Square, Homebase, Guidelines, and Google DriveNice to HaveExperience supporting remote or distributed teamsFamiliarity with knowledge base or internal documentation tools#J-*****-Ljbffr

📌 Human Resources Associate (Mexico) (Xico)
🏢 Operationsarmy
📍 Xico