A leading customer service technology firm based in Mexico City seeks a Team Lead for North America SMB Renewals.
This role involves coaching and managing a team of Renewal Representatives while also handling a personal book of business.
You will focus on customer retention, identify growth opportunities, and enhance renewal methodologies.
Candidates should have at least 4 years of experience in customer-facing roles and a bachelor's degree.
The position offers a hybrid work environment promoting work-life balance.
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📌 Renewals Team Lead, Na Smb | Hybrid & Coaching (Xico)
🏢 Zendesk Group
📍 Xico
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