ResponsibilitiesMonitoring ServiceNow incident queues for your assigned functional areasPerforming initial evaluation and triage of support ticketsCommunicating directly with impacted users to understand reported issuesAnalyzing issues and determining the appropriate path to resolutionPerforming SAP configuration changes as needed to resolve break/fix issuesCoordinating with technical teams when development or cross-functional support is requiredWorking with business users to validate solutions and capture test evidenceDocumenting analysis, actions taken, and resolution details in accordance with support processesQualificationsBA/BS degree in Computer Science, Engineering, Information Technology, or a related field5 to 8 years of experience in an SAP-related IT roleExposure to S/4HANA and ECC is preferredExperience with NACE output determination and BRF+Experience with ALE / IDOC inbound and outbound integrationExperience with modern event-based, SAP API integration is preferredHands-on experience supporting SAP PP/PI (Process Industry) Production and MM Purchasing and Inventory Management module/process areasPreferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizationsExcellent written and verbal communication skills in EnglishStrong knowledge of SAP Production Planning for Process Industries (PP/PI), Resources, Bills of Material, Master Recipe, ATP, MRP and their related functionsStrong knowledge of SAP Material Management processes – Source Lists, Purchasing Info Records, Pricing, Outline Agreements, Purchase Requisitions,



Purchase Orders, Approval Workflow, Material Movements, Physical Inventory and related functionsStrong knowledge of SAP configuration nodes related to materials management and production planning process areasExperience with Rev-Trac, Cloud ALM, or similar tools used to transport changes across system environmentsExperience using ServiceNow or a similar ITIL-based service management tool to manage requests, incidents, and problemsStrong analytical and problem-solving skillsAbility to work effectively with business users, technical teams, and cross-functional stakeholdersAbility to manage multiple support issues and priorities in a fast-paced environmentSelf-starter with a proactive mindset and strong attention to detailBenefitsFinance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development: Career coaching, general career opportunities, non-linear career paths, internal development programmes for management and technical leadership; Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme; Health: Global internal wellbeing programme, access to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
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📌 Sap S/4Hana Operations And Planning (Mm - Pp) (Monterrey)
🏢 Endava
📍 Monterrey