OverviewAt PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.
This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In IT systems administration at PwC, you will work through the implementation, management, administration and advanced troubleshooting of IT solutions.
You will be responsible for maintaining the seamless operation of an organisation's IT infrastructure, which includes maintaining servers, managing network configurations, and providing critical support to prevent and resolve technical issues.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others.
Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths.
You are expected to anticipate the needs of your teams and clients, and to deliver quality.
Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.ResponsibilitiesProvide essential technical support for cloud-based Tax applicationsAnalyze complex issues and propose viable solutionsMentor junior team members to enhance their skillsBuild and maintain positive client relationshipsNavigate the complexities of application support in a dynamic settingMaintain the reliability and performance of applicationsCollaborate with cross-functional teams to address challengesUphold service delivery standardsWhat You Must HaveBachelor's Degree3 years of experience in application supportOral and written proficiency in English requiredWhat Sets You Apart3 years of experience in application supportExperience with Microsoft Azure PaaSSkilled in SQL for issue analysisFamiliarity with Kusto Query Language (KQL)Experience with Microsoft DevOps and CI/CD pipelinesScripting experience in Bash, PowerShell, PythonUnderstanding of ITIL processesExperience with monitoring tools like DataDogAbility to manage competing prioritiesSkills & KnowledgeAdvanced Cloud Engineering & Architecture SupportDesign and build scalable AWS infrastructure using best practices for compute, network, storage, and identityImplement advanced VPC architectures including transit gateways, hybrid connectivity, private link integrations, and multi-account security patternsOwn environment hardening — IAM baselines, trusted access, key rotation, secrets management, OS/VM hardeningImplement and tune autoscaling, caching (Redis/ElastiCache), load balancers, and distributed system patternsDevOps Engineering & Platform AutomationArchitect end-to-end CI/CD pipelines with automated tests, security scans, artifact reuse, environment promotion, and canary/blue-green deploymentsBuild advanced IaC modules (Terraform/CloudFormation) with reusable patterns, modules, and guardrailsImplement GitOps workflows using ArgoCD/Flux (if in use)Automate cloud operations using Python, PowerShell, or ShellKubernetes & Container Platform OwnershipManage EKS clusters — node groups, cluster upgrades, CNI networking, RBAC, PSP/SCC equivalents, pod security, and logging integrationsImplement traffic routing strategies — ingress, service meshes, sidecar proxiesTroubleshoot container performance: CPU throttling, OOM kills, DNS issues, scaling patternsObservability, Reliability,



and Operational ExcellenceOwn dashboards covering SI/SLI/SLO metrics across availability, latency, failure rate, system saturation, and error budgetsOptimize monitoring thresholds, reduce alert noise, and define actionable health checksLead L3 incident response, post-incident analysis, and recurring failure eliminationConduct capacity planning and chargeback modeling based on resource growthSecurity & ComplianceIntegrate AWS services with enterprise security tooling (GuardDuty, Inspector, CloudTrail, KMS, WAF)Conduct cloud vulnerability remediations, certificate renewals, and encryption complianceEnsure CI/CD pipelines enforce code quality, dependency scanning, and secrets managementITSM Responsibilities (Elevated Expectations)Own end-to-end change design, documentation, and peer reviews for major deploymentsLead RCAs and present findings to leadershipEnforce SLAs/KPIs for platform availability, deployment frequency, change success rate, and incident turnaroundMaintain and continuously enhance runbooks, architectural diagrams, and automation playbooksCross-Functional CollaborationServe as SME to Developers, Data Teams, Security, and InfrastructureMentor Associates on cloud engineering, pipelines, automation, and troubleshootingParticipate in roadmap planning, architecture discussions, and environment modernizationPreferred Knowledge/SkillsNote: Please present as a bulleted list where each sentence starts with the same verb tense.
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📌 Acceleration Center - Cloud Engineering, Data & Analytics (Ceda) - Cloud Administrator & Devops... (Santiago de Querétaro)
🏢 PwC México
📍 Santiago de Querétaro