**About Megaport**
Megaport has transformed the way IT gets connected.
We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud.
We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies.
Megaport is a publicly traded company on the Australian Stock Exchange.
We're a lean, high-achieving team made up of over 300 members globally.
While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific.
Staff enjoy an environment that is collaborative, supportive, and fun.
**Our Team Culture**
Join a team of globally-positioned industry experts that lead by example.
We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do.
Our employees are motivated, adaptable, persistent, hard-working, and dynamic.
Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
**The Role**
Join Megaport, a general leader in Network as a Service (NaaS), as we continue to expand across Latin America!
**We're looking for a bilingual (English/Spanish) Technical Support Specialist with a background in networking who is passionate about helping customers and solving technical problems.
**
You'll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support.
This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.
**What You'll Be Doing**:
- Deliver high-quality customer support in both English and Spanish.




- Meet or exceed support targets (KPIs and SLAs).
- Follow standard procedures and internal policies
- Accurately document all support activities using internal systems.
- Troubleshoot network, portal, and account-related issues using provided tools.
- Focus on resolving issues at first contact and keep customers informed.
- Spot opportunities to help customers improve their services
- Collaborate with vendors, suppliers, and internal teams to resolve cases.
- Clearly communicate and escalate unresolved technical issues.
- Support inbound sales and general inquiries.
- Think creatively to deliver the best outcome for each customer
**What We Are Looking For**:
- Fluent in English and Spanish, both written and verbal
- Willingness to travel into the Mexico City office for shifts (hybrid arrangements available).
- Availability for shift work in the future (including occasional weekends).
- Solid understanding of networking basics and software concepts
- Strong communication and customer service skills
- Experience in troubleshooting and solving networking-related issues
- Able to work independently and collaborate with global teams
- Detail-oriented, organized, and focused on delivering high-quality results
- Eager to learn and grow in a fast-paced tech environment
- Studying or completed a degree in IT, Networking, or a related field
- Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus
**What We Offer**:
- Flexible working environments
- Health Insurance Reimbursement
- Generous Leave Plans (parental, annual holidays, purchase program)
- Health & Wellness Allowance
- Generous study and training allowance + 5 days paid study leave
- Motivated team of industry experts and new talent
- Celebrated success with 'Legend' and 'Kudos' Awards

📌 Technical Support Specialist (Xico)
🏢 Megaport
📍 Xico