The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
**Qualifications**:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education**:
- High School diploma or equivalent




This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Bachillerato concluido
- Experiência en Aclaraciones y/o Quejas mínimo de 1 año
- Conocimientos en Dictamen de Aclaraciones y quejas
- Identificación de Riesgos en procesos / hallazgos en dictaminación
- Conocimiento de Políticas / Regulaciones aplicables a Aclaraciones y Quejas
- Uso de Paquetería Office
- Realización de flujos
- Capacidad de análisis
- Conocimiento en sistemas/ Admwin/ Eclipse/OC/Ondemand
- Trabajo bajo presión
- Orientado a resultados
- Analítico y Organizado
- Atento al detalle
- Buena redacción y ortografía.
**EL OBJETIVO DE LA POSICIÓN ES**:
- Monitorear el proceso de calidad en quejas y aclaraciones
- Monitorear el ingreso de folios, los cuales deben ser correctos
- Dictaminar que los documentos estén completos conforme a lo requerido
- Realizar procesos de validación
- Realizar el análisis y flujo de la documentación
- Visualizar y verificar que este correcto.
**LA MODALIDAD Y HORARIO DE LA POSICIÓN ES**:
- REVOLUCIÓN NO. ****
- HIBRIDA
- Lunes a viernes
- DE 8 A 17 h
- 3 días en oficina / 2 en casa**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time-
- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Analista Qa De Quejas Y Aclaraciones / (Xico)
🏢 Citi
📍 Xico