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Ensure the deployment of the Integral Business Platform.
Assist in performing As Is analysis during Solution Identification phase
Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution.
Assists in successfully closing of gaps between "as is" and "to be" situation.
Provides expert knowledge of the subject area and the project methodology.
Writes and reviews level 5 Standard Operation Procedures (SOPs).
Support development of User Acceptance Test (UAT) scenarios and test scripts.
Support and co-ordinate User Access Testing (UAT)
Develops and coordinates communication materials related to New Ways of Working.
Identifies training needs and conducts trainings for end users.
Provides inputs for Toll Gate decks (milestones).
Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
Performs analysis during Ramp-up phase and proposes corrective actions.
Identifies improvement opportunities and integrate best practices for future resolution.
Captures lessons learned and best practices from each implementation and integrates them into future
Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.
Minimum required Skills:
Functional skills: Process (end-to-end) oriented thinking,



planning and organization skills, analytical and conceptual thinking.
Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.
Specific Functional Skills & Experience:
Bachelor's degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
At least 8 years of experience in Customer Service and Logistics (CS&L;).
At least 8 years of experience in Order Management, including order capture/entry.
Experience with any CS&L; software platforms, specifically order management systems (OMS).
Familiarity with cloud computing platforms (e.g., AWS, Azure) and deployment methodologies.
Optional – knowledge in Oracle AOT & LT
Seniority Level
Associate
Employment Type
Full-time
Job Function
Finance
Industries
Information Services and Food and Beverage Services
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📌 Order Management (Monterrey)
🏢 Genpact
📍 Monterrey