**Role Responsibilities****MSP tasks**- Create and maintain user accounts.
- Modify permissions and access control lists.
- Perform routine management of backup and recovery services; file and disk management; and virus protection.
- Maintain consistent operation of multi-user systems, including coordination with network, SCADA and system engineers, field technicians, project managers, end users, and customer and IT management.
- Interact with our portfolio of remote networks and systems to perform various functions such as installations, upgrade/patch, monitoring, problem resolution, and configuration management.
- Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution.
- Perform design, implementation, and administration activities for complex power generation computing environments on systems (Windows servers & workstations), networks and security (Hirschmann, Palo-Alto, Cisco), communications (ISP services), storage (SQL, historian), substation hardware (SEL), and power (UPS, PDU).
- Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvements.
**MSSP tasks**- Execute vulnerability assessments using vulnerability scanning software.
- Execute mitigation plans for vulnerabilities.
- Review security, antivirus, traffic, and event logs.
- Adhere to cybersecurity and information security procedures, guidelines, and policies.
- Edit Access Control Lists and security policies.
**Consulting tasks**- Evaluate vendor products, services, and suggestions- Perform hardware and software upgrades.
**Other**- Report project status for all recurring and non-recurring efforts as required.
- Attend staff and client meetings as required.




- Availability for 24-hour on-call duty to meet customer requirements- Availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours- Develop and document technical processes and procedures as needed.
- Ensure that required tasks are completed or directed to others as necessary.
- Effective written and oral communication at all organizational levels, including engineers, c-level, end-users, and external customers.
- Analyze known and ad-hoc requirements to determine efficient schedule, workflow, and process to complete.
- Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies.
- Execute SOPs**Experience**- Experience in NERC CIP-regulated environments is preferred- Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-*****) is required- SOC, NOC, or other operation center experience- Work experience in at least one of the following areas:- SCADA and SCADA historian design, deployment, or maintenance- Power generation, especially renewable energy.




**Required Qualifications**- Technical Degree or minimum 3+ years of relevant IT/OT professional experience- Direct or indirect end-user service experience and/or experience providing remote support- Ability to read electrical, network, infrastructure, and cabling drawings- All applicants must have prior professional IT/OT systems management experience and knowledge in at least half the following fields:- Server hardware and OS management- Networking and infrastructure design, implementation, and management- Cybersecurity, including Next-Generation Firewall configuration and management- Remote infrastructure and network support- Data storage and recovery- Work experience in at least one of the following focus areas:- Tier 2 or Tier 3 IT or OT help desk support- IT infrastructure design or support- Computer network design or support- Host hardening or security monitoring (Cybersecurity)**Required Skills**:- Ethical, responsible, and reliable- Self-motivated- Desire to learn and share newly acquired knowledge with colleagues- Remain cool under pressure in a fast-changing environment- Navigate business and technical challenges with ease- Effective oral and written communication with peers, external customers, and direct supervisors- Exceptional organizational skills required- Strong team collaborator- Independently make decisions and solve problems- Accurately remember and clearly communicate detailed technical information- Able to work in an electrical environment.This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills- Valid driver's license required.
**Preferred Skills**- NGFW, especially Palo Alto, configuration, maintenance, and administration- Microsoft Windows Server support- Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers.Tipo de puesto: Ti

📌 Ot Engineer I (Guadalajara)
🏢 DEPROC CONSULTORIA EN PROCESOS Y COACHING
📍 Guadalajara