Infosys Limited in Mexico City is seeking a General IT Service Desk Chat Support Analyst to provide a consistent Level 1 chat service via real-time channels, promptly restoring service and addressing common requests.You will log incidents in ServiceNow, follow scripts and knowledge base articles, escalate when needed, and strive to meet SLA targets.This role emphasizes a professional user experience and adherence to procedures while supporting a global client base.
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📌 It Helpdesk Chat Support Specialist (Xico)
🏢 Infosys
📍 Xico
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.