**Job ID**- ********Posted since**- 23-Oct-******Organization**- Integral Business Services**Field of work**- Quality Management**Company**- Siemens, S.A. de C.V.**Experience level**- Early Professional**Job type**- Full-time**Work mode**- Hybrid (Remote/Office)**Employment type**- Permanent**Location(s)**- Mexico City - Ciudad de Mexico - Mexico- As an Order Management & Customer Experience Specialist, you will play a key role in ensuring smooth and accurate processing of customer purchase orders while maintaining strong relationships with our business partners and clients.You will coordinate with multiple stakeholders, solve challenges with a proactive mindset, and contribute to continuous improvement in customer experience and product security standards.
- What you will do**Order and Customer Management**Validate prices and materials against internal systems and agreements, coordinating with Sales and Business Units when needed.
-- Forward validated POs for processing in SAP and confirm Sales Orders with customers.-- Coordinate logistics contacts, delivery dates, and shipment updates.
-- Investigate and reconcile any discrepancies between customer POs and internal records, ensuring timely resolution.
**Customer Experience Management**- Implement Cust5omer Experience strategies and programs (e.g., NPS, complaints management) and ensure proper follow-up on feedback.
-- Monitor customer satisfaction metrics using tools such as Pulse.Cloud and e-complian.
-- Collaborate across functions to embed customer experience principles and foster continuous improvement.
**Product and Solution Security (PSS)**- Support the implementation of the PSS governance framework and ensure alignment with corporate standards.
-- Coordinate incident and vulnerability handling, risk reporting, and improvement initiatives.
**What you bring**- Bachelor's degree in Business Administration, Economics, or Industrial Engineering.
-- Experience in order management, customer service, or supply chain operations.-- Familiarity with SAP or other ERP systems.
-- Excellent communication, coordination, and problem-solving skills.
-- Strong analytical mindset and attention to detail.-- Advanced English proficiency (written and spoken).
-- Proficiency in Microsoft Office Suite.-- Knowledge of ISO ****:**** and/or ISO *****:**** standards is a plus.