Key Responsibilities:- Handle inbound voice calls with professionalism and empathy- Support customers with:- Credit Cards (including lost/stolen reports)- Checking & Savings Accounts- Debit Cards- Online & Mobile Banking- Bill Pay & Mobile Deposits- Loans & Mortgages- Other voice-related tasks as assigned- Inform customers of account status and process maintenance requests (e.g., payments, balance transfers)- Assist with escalations and ensure timely resolution- Accurately document all interactions in client systems**Requirements**:- 6-9 months of call center experience- Fluent in English (B2+ to C1 level)- Must reside within 1.5 hours of the site- Comfortable with 10-hour shifts- Strong customer service, communication, and problem-solving skills- Ability to follow client systems, policies, and compliance standardsPay: $13,****** per month**Experience**:- Call Center: 1 year (required)- Banking: 1 year (required)
📌 Call Center Agent (Xico)
🏢 Coforge Technologies
📍 Xico
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