The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments- Identify process gaps requiring escalation, offering potential solutions- Assist with inventory management and workflow needs as dictated through risk priority and service level- Support a range of products and services- Analyze problems and formulate solutions through research and investigation- Navigate, test and execute moderately complex databases, spreadsheets,
and systems- Ensure accurate and timely account handling- Assist in activities that help reduce organizational impact and/or lossQualifications:- 1 year of relevant experience- Proficient computer and typing skills- Ability to adapt to new technology quickly and seamlessly- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work with others to complete assigned tasks**Education**:- High School diploma or equivalentThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- Bachillerato, Tec.Contable o administrativo o equivalente concluido- Experiência en ramo contable, administrativo, financiero.
- Capacidad de análisis.
- Excel intermedio (tablas dinámicas, cruces)- Manejo de Outlook, envío de correos y administrar carpetas de acuerdo prioridades- Trabajo en equipo.
- Trabajo bajo presión.
- Comunicación efectiva.
- Tolerancia al cambio y a la frustración.
**EL OBJETIVO DE LA POSICIÓN ES**:- Realizar operaciones de captura de registros y cambio de estatus en el sistema S018- Generar folios- Atender operaciones de Concentración y Dotación de Sucursales y ATM ́s- Captura de registros y cambio de estatus de depósitos y dotaciones de clientes de efectivo, depósitos y retiros de Banxico.
- Cuadre contable al finalizar la jornada**EL HORARIO Y MODALIDAD DE LA POSICIÓN ES**:- ** EDIF.TECNOPARQUE**:- SITIO- De LUNES a VIERNES- De 10 a 19 h- Disponibilidad de horario, ocasional se requiere laborar días festivos oficiales o descansos con PHEJob Family Group:Operations - Core- **Job Family**:Operations Support- Time Type:Full timeView Citi's EEO Policy Statement and the Know Your Rights poster.