Genpact (NYSE: G) is a general professional services and solutions firm delivering outcomes that shape the future.Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._- We are in search of a Support Business Analyst within the Resort Application Development (RAD) team.This role provides an exciting opportunity to join a team dedicated to ensuring a high-quality level of support to those who rely on our custom software solutions.As RAD Support Business Analyst you will be required to work collaboratively within a remote team environment providing direct support to the employee user community across the Vail Resorts enterprise._**_ _****_ _**- Responsibilities_- _Troubleshoot system issues and provide data to the user community as requested._- _Provide communication and training as required to key users on new system functionality, releases, and fixes._- _Execution of Compliance & Controls Processes.Perform quarterly audit and compliance duties as assigned._- _Perform ongoing support and maintenance tasks as well as routine annual duties._- _Track individual workflow effectively through an agile team environment.Participate in all agile ceremony meetings._- _Participate in the QA Life Cycle by developing test scripts, documenting test results, reporting on results,



and coordinating UAT testing for assigned items._- _Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation.Ensure all risk and compliance obligations are met_- _Execution of Project tasks as assigned_- _Other duties as assigned_- _- Qualifications we seek in you!
_- Minimum Qualifications / Skills_- _Proven organizational and time-management skills_- _Previous experience showcasing strong communication, teamwork, and interpersonal skills at all levels._- _Experience working in a collaborative environment while also able to work independently._- _Proven track record leveraging analytical and problem-solving skills_- _Ability to work on multiple projects/tasks simultaneously_- _Experience using MS Office suite_- _Requirements gathering and documentation skills_- _Process and technical writing skills_- _- Preferred Qualifications/ Skills_- _Professional Experience in the ski resort, IT Business Analyst, or hospitality fields_- _Bachelor's degree in Computer Science, or equivalent in related job experience_- _Exposure to MS Development Technologies, including VB6,.
Net, SQL Server, SSRS, SSIS, etc..
_- _Software Quality Assurance experience_- _Experience with ticket tracking systems, such as IT Connect, Jira, etc._- _Test planning, use case development, test script creation and quality assurance_- _Experience working with cross-functional teams across multiple locations_**_ _****_Job_**_Lead Consultant_**_ Primary Location_**_Mexico-Zapopan_**_ Schedule_**_Full-time_**_ Education Level_**_Bachelor's / Graduation / Equivalent_**_ Job Posting_**_Jan 17, ****, 6:45:14 AM_**_ Unposting Date_**_Ongoing_- Master Skills List_Consulting_- Job Category_Full Time_

📌 Lead Consultant Analyst Rpos (Zapopan)
🏢 Genpact
📍 Zapopan