Join Our Team as a Desktop Support Analyst II
Are you driven to solve technical challenges and provide outstanding customer support?
We're looking for aDesktop Support Analyst IIwho enjoys hands‐on technical work, supporting end users, and keeping technology running smoothly on‐site.Why You'll Love Working HerePurpose‐Driven Work– Play a critical role in empowering staff and users through reliable, responsive technology support.Professional Growth– Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.Team‐Oriented Environment– Work closely with colleagues at all organizational levels in a collaborative, service‐focused culture.Meaningful Impact– Your work directly supports productivity, learning, and day‐to‐day operations across the organization.Benefits OverviewAguinaldo (25 days – above legal requirement)Vacation + 25% premiumIMSS + Major medical insurance (family included)Monthly savings fund + pantry vouchersTransportation assistanceQuarterly performance bonus opportunitiesPaid life events leave (parental, marriage, bereavement)Desktop Support Analyst II OverviewLocation:Onsite (Monterrey, Mexico)Schedule:1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coveragePay Rate:24,000 MXN (monthly)Transportation:Assistance available (client provided)Your Mission as a Desktop Support Analyst IISupport factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production lineMonitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.Install, maintain, and repair computers, servers, peripherals, and related IT equipment.Provide technical support for software applications, databases, and client service platforms.Interface with third‐party vendors to troubleshoot and resolve technical issues and service disruptionsTroubleshoot and resolve hardware, software,



and service outages in a timely and efficient mannerEnsure software license compliance across supported environmentsMaintain accurate inventory records and safeguard the physical security of IT assetsPerform work in field environments, including bending, kneeling, and climbing as requiredComplete additional duties and responsibilities as assignedWhat You Bring to the Team
Education & ExperienceHigh School Diploma or GED (required)Skills & AbilitiesBasic computer literacy and familiarity with technical softwareHands‐on break‐fix and hardware troubleshooting expertiseStrong troubleshooting and problem‐solving skillsGood verbal and written communication skillsAbility to work independently and collaborativelyProfessional approach to customer interactionsStrong organization and time management skillsService Now, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN)Additional RequirementsAbility to lift/carry up to 70 lbs (32 kgs)Comfortable working in varying physical field conditionsAbility to be agile in field environments, including bending, kneeling, and climbing as requiredWhy This Role Matters
As aDesktop Support Analyst II , you are a trusted technical partner—ensuring systems are secure, reliable, and ready when needed.
Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.This role is open to applicants in Mexico only.Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination.
DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
For more information about DYOPATH, please visit our website at The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

📌 Desktop Support Analyst Ii (Mexico) (San Luis Potosí)
🏢 Dyopath
📍 San Luis Potosí