Service Now Developer – Remote (Mexico)
We are seeking an experienced and highly skilledService Now Developerwith6+ years of overall IT experienceand strong hands‐on expertise in the Service Now platform to join a long‐term project withTech Mahindra.
This role is adecuado for professionals who enjoy working in Agile environments, building scalable platform solutions, and collaborating with distributed teams.Key Responsibilities:Design, develop, and maintain solutions on theService Now platform.Develop and customize functionality usingJava Script, Glide scripting, Script Includes, and Scheduled Jobs.Design and implementbackend APIs, data structures, and integrationsto support content delivery and search capabilities.Troubleshoot issues across Service Now content pipelines and identify root causes across system components.Collaborate with cross‐functional and distributed teams inAgile/Scrum environments.Support platform enhancements related to AI experiences or ITX/Technology workflows, depending on specializationTechnical Skills Required:6–10 years of total experiencein software or platform development.5+ years of hands‐on experience with Service Now(Tech Leads) or5–7 years(Mid-level).
Strong proficiency inJava Script.Solid experience withGlide scripting, Script Includes,



and Scheduled Jobs.Experience withService Now integrations (REST/SOAP).
Strong platform troubleshooting and debugging skills.Advanced English for professional communicationNice to Have / Preferred Skills:Experience withService PortalandUI Builder.Knowledge ofVirtual Agent, Now Assist, AI or Gen AI(for AI Experiences).
Hands‐on experience withITAM, SPM, or ITSM Change Management(for ITX/Technology workflows).
Background inAI/ML(required only for AI/ML‐focused profiles).
Experience working on large‐scale, enterprise Service Now implementationsSoft Skills:Strong communication skills.Leadership and proactive mindset.Empathy and teamwork.Problem‐solving and analytical thinking.Location & Schedule:Location:Remote (Mexico)Schedule:Monday to Friday, 9:00 AM – 6:00 PMQualifications:Bachelor's degree or higher in Computer Science, IT, or a related field.Advanced English(spoken and written).
Strong commitment and ability to work independently in remote environments.How to Apply:
Please send yourresume in English (without letterhead) , highlighting your experience withService Now development , Java Script, integrations, and any exposure toAI, Virtual Agent, ITSM, ITAM, or platform customization projects.

📌 Servicenow Developer 2709 (Nezahualcóyotl)
🏢 Xideral
📍 Nezahualcóyotl