We are seeking a
ServiceNow SAM Pro Implementation Lead
to join our team.
In this role, you will lead the LATAM ServiceNow SAM Pro implementations - combining strong technical expertise with leadership and client‐facing skills.
You will also collaborate with our sales and technical teams in pre‐sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including
Open iT's LicenseAnalyzer.
This position is idóneo for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.
Key Duties and Responsibilities
Lead the implementation, integration, and optimization of
ServiceNow SAM Pro
and
HAM
modules, ensuring compliance, efficiency, and alignment with
ITAM/ITSM best practices.
Help with the
integration of Servicenow SAM Pro and LicenseAnalyzer
using the
Open iT connector.
Manage the
end‐to‐end implementation
lifecycle - from requirements gathering and configuration to testing, deployment, and post‐implementation support.
Participate in
pre‐sales engagements
by providing technical consultations, scoping solutions, and delivering product demonstrations, including
LicenseAnalyzer.




Assess current asset management processes and design
future‐state solutions
aligned with business objectives.
Develop
integrations, workflows, reports, and dashboards
to ensure accurate asset data and actionable insights.
Provide
documentation, training,
and
knowledge transfer
to clients and internal teams.
Support the
RFI/RFP process
and contribute to continuous improvement and solution development initiatives.
Represent Open iT in
industry events, webinars, and client presentations.
Required Qualifications
Multilingual proficiency with fluency in
English and Spanish; Portuguese
language skills are an additional strength.
Proven
hands‐on experience
implementing multiple ServiceNow SAM Pro projects.
Strong understanding of
software license models, discovery tools, CMDB structure,
and the
IT asset lifecycle.
Expertise in
ServiceNow configuration, scripting,
or
workflow development.
Experience with
integrations
and
data ingestion
in ServiceNow.
Strong
analytical, client‐facing,
and
stakeholder management
skills.
Preferred Qualifications
ServiceNow certifications
(CIS‐SAM, CIS‐HAM, ITAM, or ITSM)
Experience in
IT consulting
or
technical pre‐sales
roles.
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📌 Servicenow Sam Pro Implementation Lead (Santiago de Querétaro)
🏢 Open iT
📍 Santiago de Querétaro