Spoiler: This is where your next big move begins.What this Journey Looks Like
The Service Now & Jira Administrator is responsible for the administration, support, configuration, and selective development of the Service Now and Atlassian (Jira/Confluence) platforms.
This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved.
The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.What You'll Lead and Build
Platform Administration & OwnershipAdminister and support Service Now and Jira platformsManage users, roles, groups, permissions, and access governanceOversee platform health, upgrades, and release coordinationMaintain platform standards, naming conventions, and governance controlsConfiguration & Enhancement DeliveryConfigure forms, fields, workflows, and approval processesManage SLAs, notifications, queues, and assignment rulesConfigure Jira workflows, boards, issue types, and permissionsDeliver enhancements through structured intake and release cyclesLight Development & AutomationDevelop Service Now business rules, client scripts, and UI policiesBuild Flow Designer automations and Jira automation rulesPerform minor scripting using Java Script / Glide ScriptSupport API integrations using REST and webhooksTroubleshoot automation and integration issuesService Now Platform SupportSupport ITSM modules (Incident, Problem, Change, Catalog, CMDB)Maintain catalog items, forms, and knowledge articlesAssist with CMDB data quality initiativesProvide L2/L3 support for platform issuesJira & Confluence AdministrationAdminister Jira and Confluence workflows, permissions, and spacesBuild dashboards, filters,



and reportsSupport Agile delivery practicesMaintain Confluence documentation standardsUser Support & EnablementAct as primary contact for platform-related issuesProvide training and best practices guidanceCreate and maintain documentationDrive platform adoption and user experience improvementsReporting & InsightsDevelop dashboards for ITSM and Agile metricsEnsure data accuracy and consistencyProvide insights to stakeholdersWhat You Bring to the Table
Required Qualifications4–6+ years of experience administering Service Now and/or JiraStrong understanding of ITSM / ITIL and Agile methodologiesExperience with configuration, automation, and basic scriptingExperience with REST APIs or webhooksStrong troubleshooting and communication skillsPreferred QualificationsService Now CSA certificationAtlassian certificationsExperience with CMDB / CSDMExposure to Integration Hub or MID ServerKey Traits for SuccessStrong platform ownership mindsetBalances configuration and development effectivelyAble to manage multiple enhancements simultaneouslyDetail-oriented and organizedStrong stakeholder engagement skillsBenefits that Move you Forward.
We're here to amplify your brilliance, not contain it.Work from anywherewith true flexibility and freedom.Earn in USDwith compensation that matches your expertise.Recharge confidentlywith dedicated paid time off.Advance your careerwith fully covered international certifications.Access coworking spaces worldwidewhenever you want a professional setup.Strengthen your Englishand expand your general reach.Connect and have funwith activities that unite our international team.Feel appreciatedwith personalized gifts and a thoughtful welcome kit.Grow our communityand earn through our referral program.At Pearster,your journey matters, and we're here to help you go further than you imagined.

📌 Servicenow & Jira Administrator (Remote - Latam) (Nezahualcóyotl)
🏢 Pearster
📍 Nezahualcóyotl