Tiger Connect transforms healthcare with the industry's most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect.
With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely.
More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers.
Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on Tiger Connect.
We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.We are seeking a bright and energeticTechnical Support Specialist IIto join our team.
This is an exceptional opportunity for recent graduates looking to kick‐start their career in the tech industry and make a significant impact in a dynamic, fast‐growing company.
As the primary technical contact, you'll gain hands‐on experience managing Tier 1 support tickets and escalations for our strategic enterprise clients.This is a hybrid position, working from our offices in the Reforma area of Mexico City, Mexico, 2 times a week.What You'll Be Doing:Act as the first point of contact, responding to a high volume of support tickets via various communication channels that include email, phone and chatExceed customer expectations by providing timely responses and creating a positive experienceGet hands‐on experience by owning support escalations & bugs - troubleshooting, gathering facts,



and replicating issues before escalating to R&DPrioritize; urgent requests by responding to them in adherence to our SLAsAssist customers with general support inquiries including, but not limited to, login, user management, messaging, and settings requestsMaintain meticulous records of your troubleshooting efforts in Salesforce gaining practical experience with these platformsContribute to the Tiger Connect Community and knowledge base by authoring articles while resolving customers' technical issuesAim to become a Subject Matter Expert across all our advanced premium features and API integrationsTake on special projects and additional duties as needed, providing variety in your roleWhat You Bring:Excellent customer service skills coupled with a professional, calm, and positive attitude1-3 years of relevant experienceStrong written and verbal communication skills - able to communicate effectively with both technical and non‐technical customersExceptional multitasking, organizational, and time management skills, with a keen attention to detailMust be a great listener that is truth seeking by researching, analyzing, and identifying solutions that result in complete customer satisfactionA proactive approach to problem‐solving, backed by data and informed decisionsFamiliarity with API and webhook integrations, or a keen interest to learnFlexibility to work variable schedules as necessaryA team‐oriented mindset,



with the flexibility to work independently and participate in an on‐call rotation or weekend shifts as neededPerks & Benefits We Offer:Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaborationEnjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your familyFocus on your well‐being through our wellness reimbursement program and company‐wide wellness days (extra days off to rest and recharge)Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insuranceIn addition to the minimum days off required by law, our Versátil Time Off program gives you extra time to enjoy the things you loveJoin a mission‐driven team committed to making a real impact in the world of healthcareOur mission is to provide a healthcare communication solution that radically improves the way care is delivered.
We've been recognized as one of the Best Places to Work in Los Angeles *****, ****, ****, ****), as well as on the list of Best Paying Companies *****) with the Best Perks & Benefits *****).
Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in ****.
We were also honored to be named to Inc. ****'s list of Fastest Growing Companies.Tiger Connect is an equal opportunity employer and values diversity at our company!
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.

📌 Technical Support Specialist Ii (Nezahualcóyotl)
🏢 Tigerconnect
📍 Nezahualcóyotl