Job Description
IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow‐up on customer questions, problems or malfunctions of all PC, MAC‐related, Office 365 and network issues with a goal of first contact resolution.
2+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required.Job ProfileIT Help Desk – provide first and second level technical support through phone and emailSupport Windows and MAC desktop and laptop computersGeneral access and connectivity issuesDesktop application issuesBasic administration of user accounts and groupsTake ownership of trouble tickets, working and tracking issues to resolutionRecord detailed information into Service Desk ticketing systemSupport for mobile devices such as i Phones and Android phonesOccasionally act as a liaison between Partners/Clients and NOC team in IndiaCandidate Profile2+ years of experience in a Service or Help Desk inbound support center environmentWindows and Apple operating systemsOffice 365 Mail and Email clients (Microsoft Outlook)Proficient in Active DirectoryKnowledge of network basicsKnowledge of VPN basicsExcellent written and verbal communication skillsExcellent customer service skillsCollege or Technical Institute degree in Information Technology or related discipline requiredComp TIA Network+/Security+/A+ or MS365 role‐based certifications an assetCustomer service, especially with inbound phone contactAbout Flexis
Flexis is a integral provider of outsourced Service Desk, NOC and SOC solutions to clients in the US and Canada.
Our state‐of‐the‐art Network Operations Center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices.
Flexis also provides a turn‐key 24x7 SOC as a Service, delivering the technology and security expertise necessary to secure your IT environment.
Our managed security service combines people, intelligence, analysis and technology to provide end‐to‐end security monitoring, threat detection and incident response.ExperienceIT Help Desk: 2 years (Required)Office 365: 1 year (Required)LanguageEnglish – fluent (Required)Work Location: RemoteJob Type: Full‐timeSkills: office 365, windows operating systems, communication skills, devices, technology, microsoft outlook, vpn basics, mac, customer, apple operating system, it help desk, networking basics, customer service, mobile device support, active directory, technical support, network basics, windows, apple operating systems, mac operating systemSeniority level
AssociateEmployment type
Full‐timeJob function
Information Technology

📌 It Helpdesk (Heroica Puebla de Zaragoza)
🏢 Flexis IT
📍 Heroica Puebla de Zaragoza